Business Analyst I- Fraud Risk Strategy

Embark on a rewarding and challenging career as a Business Analyst with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. 

As a Business Analyst I- Fraud Risk Strategy in Global Fraud Operations, you will manage fraud risk strategies on the Commercial & Prepaid Card portfolios and blend skills of complex large scale data analysis with business acumen and you will perform complex risk analyses with the objective of reducing fraud related losses while balancing customer impact. You will have frequent interaction and communication with cross-functional partners and presentation to managers and executives and the demand for your skill in creative thinking and problem solving will be crucial.  You will need to be self-motivated, confident, and ready to work in a fast-paced energetic environment as you interpret large amounts of complex data to formulate problem statements and draw conclusions regarding underlying risk dynamics, trends, and opportunities and conduct data mining and analysis to identify business opportunities and communicate findings to senior management.

Job responsibilities

• Interpret large amounts of complex data to formulate problem statements and draw conclusions regarding underlying risk dynamics, trends, and opportunities. Conduct data mining and analysis to identify business opportunities and communicate findings to senior management.

• Manage, develop, communicate, and implement optimal fraud strategies (including rules, cutoffs, policies, operational flows, etc.) to protect the bank from fraud-related losses and improve customer experience at the Point of Sale.

• Identify key risk indicators and metrics, enhance reporting, and explore new analytic areas to better capture fraud. Provide subject matter expertise on strategy implementation/testing and initiatives related to risk mitigation process improvements.

• Collaborate with cross-functional partners to understand and address key business challenges, and work with business partners to design and implement enhancements to existing processes and/or business applications.

• Assist team efforts in the critical development of new fraud pattern or spending pattern detection tools. Develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls with guidance.

• Provide clear and concise oral and written communication across various functions and levels, inclusive of Operations, IT, and Risk Management.

• Conduct project analysis, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows. Identify gaps between applicable requirements and current procedures/controls and participate in driving resolution of mitigating controls.

• Perform data analysis, including data collection, synthesis, and translation of results into concrete actionable solutions.

• Define user acceptance test plans and test cases, coordinate and execute user acceptance testing, and interpret, assess, and communicate results to enable signoff on deliverables.

• Provide implementation support, inclusive of testing and process change management, ensuring those implementations meet requirements established by Oversight and Control partners.

• Work with minimal direction/independently, keeping management informed of progress and escalating issues as necessary. 

Required qualifications, capabilities, and skills

• Minimum 1+ years’ experience in fraud/risk/payments or related field 

• Proven track record performing complex statistical analysis to solve business problems in a well-organized, structured approach and ability to achieve tight timelines on complex deliverables

• Experience using Alteryx, P