Manager, Business Recruiting (CX, Ops, G&A)

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We’re looking for a Manager, Business Recruiting to lead a team responsible for scaling Rippling’s Customer Experience, Operations, and G&A functions across NAMER.

This is a high-impact leadership role at the center of Rippling’s growth. You’ll lead an existing team of recruiters, partner closely with business leaders, and build the operating cadence, talent strategy, and performance culture required to hire exceptional people at speed and quality.

The right person for this role is both strategic and close to the work. You know how to zoom out and design recruiting systems, but you also know when to “go and see” — digging into pipeline data, hiring-manager behavior, candidate conversion, recruiter performance, and individual process failures to understand what is really happening. You move quickly, challenge assumptions directly, and build teams that want to win.

You’ll join a TA leadership team that is building the next version of Rippling’s recruiting engine: faster, more data-informed, more rigorous, and more deeply connected to the business.

Note on location - we will be prioritizing candidates who live within a commutable distance to our San Francisco office, and able to work on a hybrid basis, 1-3x per week.

What you’ll do

• Lead, coach, and develop an existing team of business recruiters supporting CX, Operations, and G&A hiring.
• Build a high-performance team culture with clear expectations, strong feedback loops, and a shared desire to win.
• Partner with business leaders to translate hiring goals into focused recruiting strategies, pipeline plans, and execution cadences.
• Work closely with Business Sourcing to align on sourcing strategy, messaging, prioritization, and function-specific talent-market needs.
• Use firsthand inspection of recruiter workflows, funnel movement, candidate quality, and hiring-manager behavior to identify what is working and what needs to change.
• Analyze pass-through rates, pipeline health, source effectiveness, recruiter productivity, and process bottlenecks to improve top-of-funnel quality and hiring outcomes.
• Develop creative, market-specific approaches for engaging exceptional talent across business functions.
• Advise leaders using talent-market insight, competitive intelligence, and recruiting data — not just intuition.
• Improve data hygiene, reporting discipline, and recruiting operating rhythms so the team can make faster, better decisions.
• Help define the metrics that matter for business recruiting, then use them to continuously raise the bar on performance and productivity.
• Contribute to broader TA leadership initiatives, including process improvements, team standards, tooling, and recruiting strategy.

What you’ll need

• 8+ years of progressive experience in business recruiting, ideally in high-growth, high-bar environments.
• Experience leading recruiters directly, and a clear track record of mentoring, influencing, and operating as a go-to recruiting leader with oversight of a team of 10+. 
• Strong judgment on what great recruiting looks like: exceptional talent identification, rigorous pipeline management, high-quality stakeholder partnership, a