Business Analyst, ServiceNow

Pay Range

$87,300.00-$139,800.00

Company Overview

 The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. One of the world’s most respected comprehensive centers devoted exclusively to cancer, we have been recognized as one of the top two cancer hospitals in the country by U.S. News & World Report for more than 30 years.

 

Vaccination for COVID-19 and Influenza (flu) is mandatory for all MSK staff. Staff are considered fully vaccinated upon completion of a primary vaccination series for COVID-19 (i.e., one dose of a single dose vaccine or a final dose of a multi-dose vaccine series). Exceptions from the COVID-19 and Influenza (flu) vaccine requirements are permitted for those who request and receive an approved medical, religious, or fully remote exemption.  Requests for exemption can take up to two weeks to review. Vaccination or an approved exemption is required to start work. 

Job Description

 

We are seeking an Analyst who will serve on projects crucial to ensuring MSK’s configuration management database is accurate, complete, and ready for ingestion by other systems to support critical processes within the organization.

This will involve defining, collecting and managing data, discovery and service modeling, integrating tools into the CDMB, and defining improvements.

 

You will:

• Maintain the accuracy and integrity of the CMDB along with ensuring we are following the CSDM
• Support the development of Application Services, Business Services, Technical Services, and their corresponding mappings and integrations.
• Define & Map Business Capabilities to Business Applications
• Configure/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
• Identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
• Effectively communicate insights into the data
• Support the deployment of automated processes and the underlying digital operating procedures
• Handle communication with multiple stakeholders
• Find opportunities to improve and enhance our existing CMDB

 

You Have:

• Experience with CMDB and CSDM
• Experience with Knowledge of ServiceNow and Service Maps. 
• ITOM exp is preferred 
• Background in Assets Management
• Analyzing, synthesizing, finding patterns and drawing conclusions from the data sets to develop summaries, and find actionable insights.

#li-hybrid 

Pay Range $87,300.00-$139,800.00

 

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Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.