Jobs and Careers

advanced systems analyst- Microsoft 365 (Nashville, TN)

United Statesfull_timeVerifiedPosted 14 Jul 2026

About the role

Now Brewing – Systems Analysts (Advanced)! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Systems Analyst, you’ll deliver and sustain technology and process solutions that enable strategic initiatives and operational improvements. You’ll partner across IT and the business to define requirements, design user-centric solutions, configure and test systems, and support critical production environments—driving alignment and continuous improvement along the way.

As a Systems Analyst, you will…

Lead solution design and delivery – define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
Configure and validate solutions – perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
Own production support and stability – provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.

We’d love to hear from people with:

7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third-party vendors.
Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
Strong communication, stakeholder management, relationship-building, prioritization, and cross-functional collaboration skills.

Preferred qualifications

10+ years of relevant experience, including leading complex initiatives and multiple tracks of work
Experience driving process re-engineering/Lean improvements and user-centric design practices
Experience leading data conversion and advanced query/reporting for operational insights
Demonstrated success coaching/mentoring analysts and influencing alignment across diverse stakeholder groups

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.