Technical Program Manager / Sr Manager, Brand Technology

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description
Within the Marketing organization, the Brand Technology team delivers a cutting-edge technology stack that enhances in-person, digital, and on-demand experiences across Salesforce’s global brand activations, including content marketing initiatives and a robust events marketing portfolio. Our industry-leading platforms and solutions help connect target audiences to the content they need, when and where they need it, so that it is as easy as possible for them to learn about how to use Salesforce products and drive business growth.

Whether customers and prospects are navigating our events ecosystem or on the product buying journey, we aim to deepen their relationship with Salesforce, accelerate learning and networking opportunities, and boost marketing performance. Our innovations range from the Salesforce events mobile app to Salesforce+ to AI-powered personalization tools.

Brand Technology is looking for a technical program manager (TPM) who will be responsible for leading strategic cross-functional programs across engineering, architecture, product management, operations, UX, analytics, third-party vendor, and stakeholder teams. You will also have a front row seat to see how Brand Technology runs some of the best events in the world, getting an insiders view into why Salesforce events are the industry benchmark for experiential marketing.

Who You Are

• Keep the team moving on track (you know what “the track” is), on time (you are keeper of the timelines), and on target (you ensure the work is connected to the business objectives).
• See the big picture of what’s happening across the playing field and can see around corners (you can predict what’s coming or where problems may arise, and be ready for it).
• Ensure that all of the team’s wildest dreaming has a purpose and can be communicated in a consumable fashion.
• The go-to person with all the answers — or know who is the next best person with the answers.
• Got the team covered, whether it's sprinting through quick milestones or pacing yourself for the long haul.
• Are undeterred by ambiguity and a complex stakeholder map.
• Motivated by purposeful challenges to help the team realize maximum impact.
• Love to wear multiple hats with a passion for balancing many priorities without loss of efficiency.
• Highly functional in an active, frequently shifting, and energizing environment.
• Comfortable bending between the tactical and strategic.
• Outstanding executive presence and communication.
• Build the relationships to make things happen.
• Create a collaborative environment that fosters creativity, innovation, and learning.
• Enjoy a hyper-transparent flow of information, feedback, conversation, and ideas.

Your Impact
Success will be measured by the ability of the program manager to manage the program team to deliver on the vision, scope, and success factors of the program, on-schedule with a high level of quality while meeting expectations of the program stakeholders:

• Articulate program objectives and success factors, create the appropriate program structure, develop complex yet realistic schedules/timelines, and bring together the program team necessary to execute on the vision of the program.
• Execute, iterate, manage multiple planning/release timelines and oversee top down release management — from planning to delivery to retrospectives — working 2-3 releases out.
• Be the key driver to ensure business goals are met, risks are mitigated, and the team has a clear path for smooth delivery.
• Be a catalyst within the organization, someone who can help advance our product, technology, and operations strategy globally and drive others in the organization to change.
• Secure cross-functional alignment across multiple internal teams and external vendors.
• Manage stakeholders on programs by understanding what it important to each one, balancing competing objectives, and articulating points of contention with a goal to resolve them.
• Pro-actively identify, manage, and tr