Patient Access Representative (r,s,pr)-PRN

Job Summary

In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

• Provide exemplary Customer Service
• Assign the correct medical record number and notify HIM for any duplicate patient records
• Schedule all appointment types, including the most complex, across all facilities with a high degree of accuracy
• Answer incoming calls in a timely and professional manner
• Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on OP diagnostic hospital services.
• Pre-registration of scheduled procedures
• Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside.
• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house. Provide estimates to patients and/or physicians as requested
• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
• Follows all guidelines set forth in the Cash Handling policy.
• Explain benefits to the patient and/or family member as needed in person and telephonically.
• Obtain insurance and photo identification card copies
• Assign insurance plans accurately
• Scan appropriate order into the correct patient’s account
• Relays information between patients, family members, and clinical staff as needed
• Updates demographic information as needed
• Obtain signatures on documents needed to complete the registration process.
• Assists patients during the checkout & Pre-registration process by calculating and collecting a payment information and posting payments accordingly
• Cross trained to register patients in any registration area.
• Assist with training of new employees
• Works Revenue Cycle reports when assigned
• Other duties as assigned
• Knowledge, Skills & Abilities
• Communication-communicates clearly and concisely, verbally and in writing
• Customer orientation-establishes and maintains long-term customer relationships by building trust and respect
• Interpersonal skills-able to work effectively with fellow coworkers and clinical staff members
• Basic skills-demonstrates the ability to organize and perform multiple tasks accurately in a timely manner in a fast paced environment
• PC skills-knowledge of Microsoft Offices and other required applications
• Policies and Procedures-demonstrates knowledge and understanding of organizational policies and procedures.

Benefits - Wide range of benefits options!

• Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
• Employee Assistance program at no cost to you to provide emotional,