Sr. Program Client Services Analyst - State National

Job Description Summary
The Senior Client Service Business Analyst – Program Services will provide strategic business analysis services to Program Services. The focus of this position is to work with the business units to gain an in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates to design system efficiencies to increase overall results within the organization. The Senior Analyst is responsible for identifying opportunities to improve efficiency, reviewing assigned business processes from end-to-end to characterize and address operational, financial and technological risks. Responsibilities will include a full range of pursuits in the development of division solutions (i.e. CRM), from large scale project management and strategic design, to leading project teams in an effort to maintain data integrity within the system.

Essential Functions:

• Oversees all aspects of the current client tracking system of the Client Services Department. This requires a strategic understanding and knowledge of the division.
• Evaluates (CRM) program performance (development and maintenance process).
• Responsible for the continuous development and improvement of standard reporting tools.
• Develops and provides analysis on client specific metrics.
• Responsible for support related to client metrics and reporting.
• Provides guidance and training on system processes to the Client Services team, as well as regular system tasks.
• Prepare presentations and reports on an on-going basis.
• Special projects, as assigned.

Knowledge/Skills/Abilities:

• Moderate to strong knowledge of CRM (Microsoft Dynamics a plus), including the use of charts, report building. Prior in-depth experience preferred.
• Advanced Microsoft Office skills: Word, Excel, PowerPoint. (Visio / desirable)
• Experience using databases.
• Strong analytical and quantitative skills, including the ability to recognize inconsistencies and assess reasonableness.
• Ability to lead projects and build cross-departmental relationships.
• Strong attention to detail, well organized and ability to thrive in fast paced, changing environment
• Ability to multi-task on multiple projects simultaneously and complete those projects with little supervision.
• Must have strong work ethic and be able to work independently on diverse assignments.
• Must demonstrate a high level of professionalism, motivation, enthusiasm and patience.
• Thrive in and foster a highly collaborative work environment is essential.
• Excellent oral and written communication skills; able to present findings and communicate key concepts to senior management.

Education/Experience:

• Bachelor’s Degree preferred; High School Diploma required
• 5-10 years data analysis experience.
• Previous experience leading projects of all sizes, independently or within a team.

Who we are: 

  

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

  

We’re all about people | We win together | We strive for better 

  

We enjoy the everyday | We think further 

 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.   

• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.    

 

Are you ready to play your part? 

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. 

 

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.  

  

Caution: Employment scams 

 

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to indivi