Associate I - Prime Client Operations

Join a dynamic team responsible for Prime Brokerage Clients. The team partners with various internal and external parties, to identify inefficiencies and manage improvement operations.

As a Prime Clients Operations Associate I within our Prime Brokerage team, you will be tasked with promptly addressing and responding to any operational issues or queries that our clients may have. This includes, but is not limited to, trade bookings, settlement exceptions, documentation, audits, technology, and client reporting. You will also provide support for clients trading Equities and Fixed Income in both local and global markets. Additionally, you will manage the post-trade life cycle and client queries for Prime Finance Clients, delivering transactional support functions for the Equities and Fixed Income Prime Finance business.

Job Responsibilities
•   Provide single point of contact for Prime Brokerage clients for all their Trade management and Settlements related needs. products in scope- Equity, FI, REPO, Options.
•   Process client trades files, monitor Trade Exception Manager and sign off for end of day batch Process ensuring timely and accurate client reporting
•   Monitoring daily work flow queues and  adhere to SLAs in place, report and escalate any issues or system outages, provide timely updates to all internal and external stakeholders
•   Partner with clients and internally with technology, strategy and transformation teams to help identify external and internal inefficiencies and manage improvement opportunities (Straight through Processing and Settlement Efficiency)
•   Train clients on usage of recent technology and reporting processes, represent Operations on client visits and scorecard reviews
•   Adhere to firm policy and procedures/controls and adhere to Client confidentiality framework

Required qualifications, capabilities and skills
•   3 years minimum experience at a Trade Support/Middle Office/Settlements role is required
•   Knowledge of financial instruments such as Equities, Convertible Bonds, Options, Treasury bonds is required
•   Strong leadership skills with the ability to take ownership and responsibility
•   Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
•   Ability to work under pressure, prioritizing tasks according to risk and client profile and ability to manage global initiatives and projects  by the business, industry or operations
•   Strong analytical and problem-solving skills, including the ability to understand the external client’s perspective when applying solutions. Creative problem solving with a focus on improving / maintaining client relationships

•   Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solution as well as strong time management skills required to meet the internal and external deadlines/cutoffs

Preferred qualifications, capabilities and skills
•   Equity and Fixed income knowledge is a plus
•   Team Player, but also must be able to work independently
•   2 years minimum experience in the industry is preferred
•   Be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color,