Director of Entertainment and Venue Operations - Northfield Park & Detroit

PRIMARY PURPOSE:

The Director of Entertainment is responsible for providing leadership, oversight, and integration of all initiatives and directives developed through the Entertainment COE for the assigned properties' Entertainment divisions, encompassing a combination of technical production, box office, and showroom management teams. In Collaboration with the Entertainment COE, the Director will execute on the strategic direction of the property entertainment venues with accountability for staffing, guest service, employee engagement, and profitability of the Entertainment division for assigned properties. 

• Establishes and directs the execution of the operating plan for assigned venues, consistent with the strategic vision of the  Entertainment division and the properties.
• Oversee theater operations and various technical aspects of venues under their direction including all maintenance and repairs.  Collaborate with the development team to create and plan new entertainment concepts and execute on established plans.
• Oversee property ticketing sales and management of box offices for venues assigned, maintaining two-way dialogue with corporate ticketing on inventory and yield management.
• Oversee production elements of various nonticketed events. This includes all band/act setups and teardowns. Strong collaboration with property-based special events teams to execute on their established strategies for other events (e.g. casino tournaments and brand activation events).
• Manage monthly/annual departmental budget/forecast; provide supporting documentation for senior management’s review, when necessary. Monitor departmental expenditures, and prepare justification for budget variations, and project increases for new projects.  Recommend capital expenditures to maintain an optimal operating environment.
• Manage client and property stakeholder relationships and crossfunctional interfaces at multiple levels within the Entertainment division and throughout the Company.
• Drive employee engagement and guest experience through coaching, training, and development.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in a related field or equivalent experience
• Four (4) years of management experience in Entertainment Operations or related field.