Division Director, Infrastructure Services

POSITION SUMMARY:

The Division Director, Infrastructure Services, is a critical and trusted leadership role, leading and expanding our technology infrastructure that aligns with our mission and long-term goals. The Division Director is responsible for crafting a transformative cloud strategy. This role oversees the design of a transformative cloud strategy and the implementation and optimization of scalable, secure, and cost-effective on-premises infrastructure and services. The Division Director will ensure our infrastructure solutions, both on-premises & cloud, enhance agility and innovation, while supporting our commitment to quality and excellence.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
• Four (4) year college degree. Advanced Degree preferred.
• Ten (10) years of progressive experience leading and transforming technology teams in a growth-oriented environment.
• Demonstrated record of strong interpersonal skills and building relationships.
• Demonstrated record of goal achievement and exceeding performance standards.
• Demonstrated ability to lead people and get results through others.
• Demonstrated understanding of artificial intelligence and machine learning principles.
• Experience managing large-scale multi-site infrastructure, large-scale networks, enterprise telephony systems, including cloud operations.
• Demonstrated success in leading cloud migration initiatives and managing hybrid infrastructure.
• Strong understanding of cybersecurity principles, data protection, and regulatory compliance requirements (HIPAA, HITRUST, ZERO TRUST) frameworks.
• Familiarity with ITIL processes and service management best practices.
• Hands-on familiarity with infrastructure as code, automation platforms, and AI-based monitoring solutions like ServiceNow, AIOps, Dynatrace or similar tookits.
• Familiarity with AWS, Azure, and GCP cloud operations.
• Exceptional organizational skills and problem-solving abilities.
• Proven ability to manage high-pressure situations with professionalism and discretion.
• Strong relationship-building skills to promote collaboration and drive successful outcomes.
• Proficiency in various technical platforms and the ability to swiftly learn new tools.
• Solid written and verbal communication skills.
• Strong customer service skills.
• Excellent organizational skills and strong attention to detail.
• Understands and connects with the BAYADA culture.
• Ability to read, write and effectively communicate in English.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Develop working knowledge of BAYADA’s mission, services, people, organization, policies and procedures.
• Develop and execute enterprise-wide infrastructure strategy aligned with business and clinical goals, including hybrid infrastructure strategies and migration to public cloud (AWS, Azure, GCP).
• Foster a culture of teamwork, innovation, collaboration, and continuous improvement.
• Act as a strategic advisor and confidant to executive leadership regarding infrastructure capabilities and risks.
• Champion infrastructure modernization, digital transformation, and cloud-first initiatives. Lead the development and execution of enterprise infrastructure strategy aligned with business objectives, focusing on scalability, reliability, and cost optimization.
• Streamline operations within the function and organization to enhance productivity and efficiency.
• Oversee day-to-day IT infrastructure operations, ensuring uptime, performance, scalability, and 24/7 availability of mission-critical systems. Provide leadership across data centers, cloud operations, network services, telephony, and on-premises virtual and physical infrastructure.
• Oversee the management of three geographically distributed data centers and ensure high availability, disaster recovery, and business continuity capabilities.
• Direct the network operations of over 400 healthcare service locations, ensuring high performance, security, and minimal downtime.
• Partner closely with Cyber Security to maintain a secure infrastructure environment and integrate security best practices across all platforms. In addition, partner with enterprise architecture to ensure infrastructure aligns with target set architecture and digital transformation objectives.
• Lead long-term planning and development of AI infrastructure to support future growth and technological advancements.
• Develop and implement strategies for integrating AI technologies into the organization's infrastructure, ensuring scalability and efficien