Field Service Representative - JSF

Job Description

Field Service Representative

MCAS Miramar, CA

As the Field Service Representative focussing on Joint Strike Fighter STOVL LiftSystem, you will serve as the primary point of contact to resolve issues arising from integration and operation of LiftSystem components, provide technical guidance and advice in the evaluation of LiftSystem problems and to render technical assistance. Principle location will be at Marine Corps Air Station Miramar, CA in which you will maintain liaison between the Pratt &Whitney, Lockheed Martin, FRCE, and Rolls-Royce technical and logistical staff.

Innovate & Power the world

An Exciting opportunity to elevate the availability of F35B operations through careful management of day today operational issues and support the lead Field Service Representative in executing Deployed Services.

At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars’ worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialization, we also offer freedom to cross-specialize and develop skills across a number of different areas.

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.

Key Accountabilities:

• Be the initial point of customer contact for LiftSystem Action Resolution issues at MCAS Miramar, providing assistance to Pratt & Whitney and government personnel on technical issues which can include: LiftSystem/Aircraft interface issues, Lift System troubleshooting, LiftSystem maintenance, LiftSystem repairs, and logistic support. Providing customers with an authoritative point of contact on all issues related to the operation of the LIftSystem product and maintain connectivity between Rolls-Royce management and key customers
• Ensure that all operational events are captured and recorded in Maximo to support data gathering activities and transfer as necessary to meet the requirements of the program and provide the Pratt and Whitney onsite team with regular status updates, including closure statements and any corrective action as required
• Review proposed engineering changes with the view of minimizing adverse impact on the product in the field
• Maintain status on Rolls-Royce deliveries of flight hardware, modification kits, support equipment, containers and spares, reporting any anomalies for resolution
• Assist in interpretation and refinement of Rolls-Royce maintenance and repair instructions, damage acceptance and repair limits, Lift System modification accomplishment instructions, referring issues for resolution to Rolls-Royce Engineering and logistic staff as required.
• Ensure TV and AR reporting are provided to Rolls-Royce, providing supplementary information as required

Basic Requirements:

• Associates Degree and 4+ years’ experience, including experience in Customer Support; Or
• Bachelor’s Degree and 2+ years’ experience, including experience in Customer Support; Or
• Master’s Degree or JD /PhD; Or
• 6+ years of experience in lieu of degree
• To be considered for this opportunity, you must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Inclusion strategy here.
 

Relocation assistance will be provided if applicable.

Closing Date:
February 7th 2024<