Outreach and Engagement Support Worker

Description

JOB TITLE: Outreach and Engagement Support Worker

REPORTS TO: Outreach & Engagement Supervisor

SCHEDULE: Monday-Thursday (11:00am-7:30pm); Friday (10:00am-6:30pm)

LOCATION: Venice, CA 

STATUS: Full-Time, 40 hrs/wk, Non-Exempt

CELL PHONE: Reimbursement for use   

DRIVER POSITION: Yes [if yes, please reference driving policy]

SALARY RANGE: $22.00/hr 

ABOUT THE ROLE:

As a member of the Outreach team team, the Outreach and Engagement Support Worker will work at SPY’s Access Center location in Venice to provide services for SPY members experiencing homelessness as well as attend outreach sessions with the Outreach team. The Outreach and Engagement Support Worker will help coordinate outreach related programming, activities and events. The ideal candidate will have a strong understanding of direct service to at-risk populations and trauma-informed care. Specific knowledge or experience related to transitional aged youth experiencing homelessness is a plus.

WHAT YOU’LL DO:

• Organize and coordinate engagement activities (document day, off-site outings, etc.)
• Complete and submit all required forms, case records, statistical reports and documentation to the Director of Empowerment Programs within designated timelines.
• Keep detailed notes and track data in SPY database and HMIS
• Participate in meetings with collaborative agencies and other community meetings as directed.
• Develop close working relationships with local service providers, outreach workers, case managers, and collaborative agencies.
• The Outreach & Engagement Support Worker will be the first point of contact for all new youth. Meet with all new clients that visit drop-in center daily. 
• Ensure the grounds and facility are safe and secure for youth, staff, and volunteers.
• Utilize a harm-reduction, trauma-informed, housing first model when working with youth.
• Support drop-in and other on-site programming as needed
• De-escalate conflict and provide crisis intervention support
• Availability to work evenings and weekends as needed.
• Other duties and responsibilities as assigned to support the mission of the program and organization.

Requirements

WHAT YOU’LL NEED:

• Bachelor’s Degree in Social Work, Psychology, or any related field is preferred.
• 1-2 years of experience providing direct services to at-risk youth including counseling and advocacy is preferred.
• Must possess advanced computer skills including word-processing, database operations, spreadsheets and other software systems
• Proficient in Microsoft Office (Word, Excel) and Google Docs
• Advanced verbal and written communication skills, including organizational, detail and interpersonal skills
• Demonstrated ability to deal with conflict and crisis using mediation and de-escalation techniques
• Knowledge of Social Service resources for youth experiencing homelessness or at-risk of experiencing homelessness 
• Ability to work effectively with people of diverse races, ethnicities and sexual orientations in a multicultural environment
• Must have valid CA Driver's License and proof of insurance

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

SPECIAL CONDITIONS:

Mandated Reporting Requirements: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

COVID-19 Vaccination Requirements: In an effort to stem the significant increase in COVID-19 positive tests as a result of the Delta variant, the State Health Officer has issued an order, which went into effect on August 9, 2021, requiring paid and unpaid workers of homeless services organizations to provide proof of vaccination and/or booster (if eligible for the booster shot) or participate in weekly COVID-19 testing if still not fully vaccinated. Please send proof of vaccination to HR@safeplaceforyouth.org. Failure to provide proof of vaccination will require the candidate to produce a negative