Director, Payments

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR
Director, Payments

The Director, Payments will be responsible for leading and optimizing the company’s payments strategy, ensuring a smooth and efficient transaction experience for customers, veterinary clinics, and partners. This role will oversee payment operations, manage vendor relationships, enhance fraud prevention strategies, and drive innovation in payment technologies to support business growth.

This is a full-time, remote position.

WHAT YOU’LL DO

• Develop and execute a comprehensive payments strategy aligned with the company’s business objectives

• Drive the architecture, execution, go-to market strategy, and delivery of a payment processing solution for the veterinary industry

• Oversee end-to-end payment operations, ensuring seamless transactions for customers and partners

• Manage vendor relationships including vendor selection, contract negotiation, integration, operation, renewal and termination

• Identify opportunities to enhance payment solutions, including digital wallets, subscription billing, and alternative payment methods

• Lead initiatives to improve payment security, fraud prevention, and compliance with industry regulations (e.g., PCI DSS, NACHA, GDPR)

• Work cross-functionally with Finance, Operations, Product Management, Tech, Marketing and Design teams to elevate the customer experience and drive business performance improvement

WHAT YOU BRING

• Bachelor’s degree in Finance, Business, Economics, or a related field or equivalent related work experience

• 10+ years of experience in payments, fintech, e-commerce, or a related industry

• 5+ years of management experience, leading high performing teams and exceeding revenue targets

• Experience managing complex sales cycles, contract negotiations, and strategic partnerships 

• Proven negotiating skills in complex situations and influencing abilities; vendor management experience; proven ability to negotiate contracts

• Experience working with payment gateways, processors, and fraud prevention tools

• Excellent presentation, written, and verbal communication skills, with the ability to influence a variety of stakeholders at all levels

• Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate data into actionable insights and business strategies

Preferred Experience and Qualifications:

• Master’s degree

• Experience in the animal health, veterinary, or healthcare industry

WORKING CONDITIONS

• Reliable internet access is required

• Sitting/standing at a desk working on a computer for long periods of time

• Limited travel

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including med