Sr. Manager, Engineering Operations (Tech Onboarding & Offboarding)

GEICO is seeking an experienced and proactive Senior Manager to lead our Technology Onboarding & Offboarding team. This role is essential in ensuring a seamless technology experience for new hires and departing associates within our large enterprise of 35,000 employees.

The successful candidate will be responsible for managing a team of technicians, collaborating closely with Talent Acquisition, and overseeing the technology aspects of the employee lifecycle, including onboarding to offboarding.

Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission. 

 

Role Responsibilities:

Team Leadership and Management:

• Lead, manage, and mentor a team of technicians responsible for the technology onboarding and offboarding processes.

• Oversee recruitment, training, and professional development of team members, fostering a culture of excellence, accountability, and continuous improvement.

• Develop and implement standards, best practices, and procedures to enhance the efficiency and quality of the onboarding and offboarding processes.

Onboarding Process Management:

• Ensure new hires receive a positive and seamless technology experience from day one, including the timely provision of necessary hardware, software, and access to systems.

• Collaborate closely with Talent Acquisition and HR teams to understand onboarding schedules and requirements.

• Develop and maintain onboarding kits and guides that provide clear instructions and support for new employees.

Offboarding Process Management:

• Oversee the technology offboarding process for departing associates, ensuring the secure and efficient retrieval of company assets and data.

• Manage the deactivation of accounts and access to company systems, ensuring compliance with security and data protection policies.

• Coordinate with HR and other relevant departments to ensure a smooth and secure transition.

Process Optimization and Continuous Improvement:

• Analyze and refine onboarding and offboarding processes to improve efficiency, reduce turnaround times, and enhance the overall experience for employees.

• Implement automation and self-service options where possible to streamline operations.

• Monitor key performance indicators and use data-driven insights to identify areas for improvement.

Stakeholder Collaboration and Communication:

• Act as the primary liaison between the tech department and other stakeholders, including HR, Talent Acquisition, and department managers.

• Provide regular updates and reports to senior management on the status of onboarding and offboarding activities, including key metrics and trends.

• Engage with new hires and departing associates to gather feedback and continuously improve processes.

Compliance and Security:

• Ensure all onboarding and offboarding activities comply with company policies, legal requirements, and industry standards.

• Maintain high standards of data security and confidentiality throughout the onboarding and offboarding processes.

Basic Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field; advanced degree preferred.

• At least 7 years of experience in Tech service management or a related field, with at least 3 years in a leadership role.

• At least 1 year experience managing large-scale technology onboarding and offboarding processes in a corporate environment.

Preferred Qualifications:

• Strong understanding of tech infrastructure, systems, and tools used in a large enterprise setting.

• Excellent leadership, organizational, and project management skills, with the ability to manage multiple priorities.

• Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders.

• Familiarity with ITIL or other IT service management frameworks is a plus.

• High level of discretion and integrity, particularly in handling sensitive information.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secur