Senior Manager, Communication and Change Management

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a key member of the Digital, Data, Analytics and Technology (“DDAT”) team, this role will join a dynamic organization committed to the acceleration of business growth, enhancement of the customer experiences, and enablement of operational efficiencies by powering CVS Health to be a ‘digital first, technology forward and data driven’ company.  The Senior Manager, Communication and Change Management reports directly to the VP, Client and Member Experience and Operations and is a critical member of the leadership team of the company.  With a commitment to a ‘Startup within a large company’ culture, DDAT is at the center of CVS Health transformation.

The Senior Manager, Communication and Change Management role will manage and execute the communication strategy for the DDAT Pharmacy Services team.  Additionally, they will work in concert with HR, the Chief of Staff, and the Senior Leadership team to develop a change management plan to support the ongoing transformation and engagement of the PS DDAT broad team.

Under the supervision of the VP, the Senior Manager, Communication and Change Management role will own the process to analyze and optimize communications to enhance the organization’s internal and external messaging, in alignment with the DDAT strategy.  Further, they will work collaboratively with Enterprise Communications, DDAT Communications, HR and Change Management, Marketing, and the business operations teams to effectively execute communications about and for PS DDAT.

A successful candidate in this role will work in a cross functional team in a large matrix organization. This candidate will need to quickly build relationships with key stakeholders to identify. This candidate will need to build relationships within the organization to understand needs and deliver results.

Primary Job Duties & Responsibilities:

• Partner with the PS DDAT leaders, HR, and DDAT Communications to develop and execute short- and long-term communication strategy, including multi-channel communication campaigns that optimize engagement

• Partner with the PS DDAT leaders and HR to develop a change management strategic plan to drive engagement and shape the culture of the PS DDAT organization

• Assess change management and transformation risks, and develop mitigation plans

• Consult and coach PS DDAT Leadership on change management initiative execution

• Partner with HR to develop and implement career development maps

• Drive the communication process with high attention to detail and the ability to juggle competing priorities

• Coordinate and oversee critical communication activities for PS DDAT communication assets – including but not limited to Town Hall/All Hands, organizational announcements, newsletters, etc.

• Collaborate with PS DDAT LT to identify and close internal DDAT communication gaps

• Challenge partners to think differently regarding critical communications, and act as a thought partner and model creative storytelling and high-quality communications assets

• Ensure high quality and consistent storytelling across all PS DDAT artifacts

• Create and maintain communication standards for PS DDAT, in alignment with the overall DDAT Comms and Enterprise Comms strategy

• Produce high quality, consistent work within established timelines and budgets

Required Qualifications

• 5+ years of overall work experience with a concentration in a communications role required

• 5+ years of change management experience required

Essential Work Experience

• Strong track record of effective communication; Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner

• Ability to navigate complex, multi-stakeholder client environment

• Expertise with influencing and navigating a highly matrixed environment to drive results

• Highly collaborative