CUSTOMER SERVICE REPRESENTATIVE

Description

  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Enter Customer Orders into the system accurately and timely

· Answering customer calls, assisting, and/or directing them

· Product knowledge of our products and the competitive industry

· Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution

· All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt

· All credits and samples to be entered the day they are received

· Follow-up calls and voicemails should be returned by end of business the day of receipt

· Both positive and negative feedback received by customers should be entered with a task in P21

· Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.

· Other duties as assigned

Requirements

 EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:

· Customer service background: experience in a safety products environment preferred

· Heavy customer service/data entry skills

· Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must

· Strong written and verbal communication skills

· Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills

· Experience with P21 is a plus

· Ability to multi-task and prioritize work on a daily basis