Technical Service Delivery Endpoint Engineer

General Information

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Work Location: Los Angeles, USA Onsite or Remote Flexible Hybrid Work Schedule Monday-Friday, 8:00 am - 5:00 pm PST Posted Date 02/28/2025 Salary Range: $102500 - 227700 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 22331

Primary Duties and Responsibilities

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Under the direction of the Technical Service Delivery Endpoint Engineering Manager, provide expert technical solutions for the Windows and Mac desktop endpoint environments. Act as an escalation point for 24x7 TSD Operations and other technology teams.

Key Responsibilities:

• Desktop Infrastructure Management: Architect, design, build, manage, and support the desktop infrastructure, including Windows OS, In-Place Upgrades, Macintosh OS, Linux OS, networking concepts, programming paradigms, PowerShell and Bash scripting, printing, hardware, patching, security remediation, application deployments, anti-virus, full-disk encryption, desktop virtualization, and endpoint management software (Intune, Autopilot, Azure, JAMF, SCCM, etc.).
• Project Execution: Oversee TSD project deliverables and resource execution.
• Policy Management: Manage Active Directory and Azure/Intune desktop policies for ClinNet (Kiosks), Enterprise, and Desktop as a Service (virtual desktop/VDI endpoints).
• Software Management: Administer Imprivata OneSign ‘Tap Badge’ software for all TSD-supported ClinNet and applicable Enterprise workstations, including policy, user, device, and license management.
• Documentation and Compliance: Develop and ensure adherence to policies, standards, standard operating procedures, and how-to documents. Ensure endpoints comply with standard security guidelines and safeguards.
• Communication: Communicate effectively, both verbally and in writing, with clients and peers. Apply the escalation process within TSD SLA guidelines.
• Incident Resolution: Resolve incidents and service requests promptly.
• Equity, Diversity, and Inclusion (EDI): Foster an inclusive work environment, promote diverse perspectives, and implement EDI initiatives within the desktop engineering team and broader IT operations.
• On-Call Support: Participate in after-hours on-call support

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site 3 times per quarter, within 24 hours of being asked to come on-site, or as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager