Sr. Manager, Agency Management

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

About the Role

The Sr. Manager of Agency Management is responsible for leveraging Adobe’s portfolio scale to maximize the performance and value received from all agency partners. Sitting within the broader Global Marketing Organization (GMO), this role is part of a new model for Adobe, where you will be tasked with supporting the tactical components of day-day to agency management including but not limited to managing quarterly business reviews, all contracting, billing needs, and evaluation of current partners. Additionally, as the Sr. Manager, Agency Management, you will support the evaluation and onboarding of new agency partners, ensuring the evolving needs of Adobe’s marketing efforts are optimally fulfilled.

What You’ll Do

· Manage the day-to-day operations and administration for Adobe’s agency partners, surfacing recommendations to optimize these relationships and the value delivered to Adobe.

· Support internal Adobe teams by establishing processes and defining best practices when working with external agencies. Serve as a partner to help them write briefs, establish timings, deliver feedback, etc.

· Execute annual/quarterly business reviews with agency partners to ensure GMO’s evolving needs from agency partners are met

· Measure agency performance by designing scalable feedback frameworks for marketing stakeholders (scorecards, consistent KPIs) to optimize performance and working relationships

· Support the evaluation of new agency partners for Adobe as a whole and brand-specific needs in agency review processes

· Lead all tactical components of onboarding new agency partners including key stakeholder introductions and managing data and documentation transfers

· Liaise with Finance, Legal, and Procurement teams to ensure successful billing reconciliation and contracting of agency partners

· Partner with Finance and Procurement to ensure competitive pricing and rates from all agency partners, leveraging historical data from the organization

· Monitor agency partnership at a portfolio level, identifying opportunities to enhance the value of the partnership, remove duplicative efforts, and/or optimize the use of agency resources

· Incorporate industry trends, emerging technologies, and best practices related to agency management into consistent ways of working for Adobe.

Competencies

· Strategy: Effectively execute strategy, manage breakthrough marketing initiatives and new practices, assimilate new concepts and practices, and push forward cross-portfolio marketing best-practices

· Planning: Support marketing planning to advance company and brand-specific goals, optimize activities and expenses to ensure campaign results, prioritize key levers to achieving business objectives, and implement relevant processes to help brand teams deliver results

· Leadership: Demonstrate ability to work independently, facilitate collaboration, develop junior colleagues, identify opportunities for growth, be a consistent team player, take initiative, and proactively solve potential issues

· Teamwork: Conduct effective resource and talent management, monitor the quality of outputs, execute the directives of Adobe’s mission, manage and work efficiently with various stakeholders, be solution- and service-oriented, and communicate effectively and directly

· Ownership: Demonstrate subject matter expertise, establish presence with team, demonstrate strong presentation and written communication skills, own mistakes and work quickly to find solutions, and showcase initiative

Who You Are

· 5+ years marketing experience with 3+ years experience in Marketing Operations or the equivalent

· Experience managing teams, with a proven track record of collaborative leadership, team building, and managing individual contributors

· Experience supporting formal RFP/review processes for agencies and strategic partners

· Expertise in the tactical components of contract negotiation, billing, and reconciliation to optimize rates and financial accountability in new agency partnerships

· Exp