VP, Consumer Fraud Risk

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Vice President of Consumer Fraud Risk will be responsible for leading the comprehensive strategy for managing fraud risks associated with PayPal’s consumer product suite including but now limited to Venmo, P2P, Debit Cards, Credit Cards, Buy Now Pay Later (BNPL), Xoom, and Crypto portfolios. This pivotal role requires a visionary leader who can effectively navigate the complexities of consumer risk management while leveraging advanced analytics and innovative solutions to enhance risk mitigation strategies. The VP will ensure the safety and integrity of our consumer-facing platforms while upholding our commitment to consumer protection.

Job Description:

Key Responsibilities:

Strategic Leadership in Consumer Risk: 

• Define and implement a robust consumer risk management framework that aligns with the organization’s mission to provide secure and reliable financial services. 

• Develop targeted strategies to address specific risks associated with consumer products, including, Venmo, P2P, Debit Card, Credit Card, BNPL, remittances, and Crypto account onboarding and transactions. 

Risk Management for Consumer Products: 

• Oversee the orchestration of business needs, risk strategies, and technical solutions to prevent fraudulent activities across consumer products. 

• Collaborate with data science and engineering teams to develop capabilities that enable real-time risk assessment and response to emerging threats. 

Portfolio Risk Assessment and Optimization: 

• Lead the application of advanced models and analytics to evaluate consumer risk profiles, ensuring effective segmentation and tailored interventions. 

• Implement strategies to optimize risk coverage while supporting business growth and consumer engagement. 

Onboarding and Identity Verification: 

• Direct the design of secure and efficient onboarding and identity verification processes to enhance the consumer experience.