Senior Manager, WW Medical Field Skills Commercialisation Learning, Centre of Excellence

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The WW Commercialisation Skills Development Team is the driving force behind empowering our Medical and Commercial field teams with the functional, and or, specialised skills needed to deliver exceptional customer experiences. As the Senior Manager, WW Medical Field Skills, you will collaborate with a dedicated team committed to advancing learning and shaping the future of Medical field skills training.

What we are looking for:  

The WW Commercialisation Skills Development Team is currently seeking a talented training professional who is passionate about developing high-impact training solutions. The Senior Manager role is a home-office based position that will focus on the design and development of functionally specific skills-based training solutions for Medical field colleagues. These solutions aim to empower Medical field teams with the skills to deliver exceptional customer experiences during interactions with Healthcare Professionals (HCPs) and First Line leaders with the ability to coach their teams to essential BMS competencies.

Who you will work with:

This position reports to the Associate Director, WW Commercial & Medical Field Skills. In this role, the Senior Manager will work closely with colleagues across the WW Commercialisation Skills Development team, the Centre of Excellence, and Enterprise Learning to bring an integrated approach to skill development. Additionally, the Senior Manager will partner closely with WW Medical Learning and Global Field Medical Excellence teams to ensure they are upskilled on training content created, enabling them to effectively deploy skills-based training solutions to the appropriate Medical roles.

Primary responsibilities:

• Collaborate with the Associate Director, WW Commercial & Medical Field Skills to define the strategy for annual field training needs assessment across the Medical organisation

• Utilise qualitative and quantitative research methods to execute the training needs assessment and define functional skills gaps in Medical field teams 

• Prepare recommendations for skills-based training solutions to address identified needs

• Present recommendations to WW Medical Learning and Global Field Medical Excellence teams to agree and prioritise implementation strategies 

• Lead the design and development of skills-based learning solutions, ensuring solutions are high-impact, incorporate adult learning principles, and include sustainability plans to reinforce desired skills and behaviors

• Develop measurement strategies to accurately assess the acquisition of new knowledge and skills utilising the Kirkpatrick Evaluation Model

• Collaborate with the CRM, Technology Learning Solutions team on solutions that require a combination of technology and skills-based learning

• Prepare and deploy train-the-trainer (TTT) strategies to WW Medical Learning teams to ensure they are upskilled in training content and well-prepared to deploy to the appropriate Medical roles inclusion of onboarding

• Critically assess existing skills-based training programs for Medical field roles (e.g., a:coach, MEDsights, Medical Insights Training, Medical On Call, Customer Engagement Model Training, New Commercialisation Model Training) and employ a continuous improvement mindset to ensure programs remain current and relevant

• Support the Medical onboarding process in partnership with WW Medical Learning and Global Field Medical Excellence teams by curating skills-based training content that is relevant to Medical new hires 

• Ensure programs are executed within budget guidelines

• Stay abre