Senior Business Systems Analyst, Salesforce

<p><span><span>The Red Hat Sales Cloud  team is looking for a Senior Business System Analyst, Salesforce to join us. In this role, you will work as a member of a highly dynamic and collaborative technical team. The team is tasked with design, development, and functional support for the Red Hat Sales Cloud (Salesforce Sales Cloud and Salesforce Marketing Cloud). You will implement and execute a strategy to help <span>the team</span><span> </span>deliver high-quality products and build a quality-first culture within the development team. You will collaborate closely with<span> Product</span><span> Owner</span>,<span><span> </span>Salesforce Engineers,</span> Enterprise architects, and testing and support teams to execute and deliver solutions and tools in alignment with the organization's vision and strategy.</span></span></p><p></p><p><b>What You Will Do</b></p><ul><li>Work closely with global and regional stakeholders, development teams, and architects to solve business problems</li><li>Writing user stories, acceptance criteria as per business needs</li><li>Driving <span>team refinement</span><span> </span>sessions and<span> </span><span>implement solutions using </span><span>salesforce configuration</span></li><li>Analyze business requirements perform gap analysis and root cause analysis</li><li>Work with cross-functional teams to identify dependencies</li><li>Ensure compliance with SOX, business controls, and IT general controls</li><li>Identify system gaps and propose, design, and build solutions</li></ul><p><b>What You Will Bring</b></p><ul><li><p>Graduate university degree in computer science, computer engineering, or a similar field</p></li><li><p>5+ years of SFDC experience</p></li><li><p>Demonstrated experience working as part of an agile development team</p></li><li><p>Experience with CI and CD tools like Git, VS Code, SonarQube, and the release process</p></li><li><p>Solid knowledge of customer relationship management (CRM) software</p></li><li><p>Understanding of the overall SFDC ecosystem</p></li><li><p>Solid problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships</p></li><li><p>Desire to learn and apply new technologies</p></li><li><p>Ability to learn quickly and master new skills as necessary</p></li><li><p>Exemplary interpersonal skills</p></li><li><p>Knowledge of Salesforce<span> </span>S<span>ales</span><span> </span>Cloud<br/> </p></li></ul><p><u><b>The Following Are Considered a Plus</b></u></p><ul><li><p>SFDC certifications</p></li><li><p>Agile certifications</p></li></ul><p>#LI-NG1</p><p></p><p><b>About Red Hat</b></p><p><a href="https://www.redhat.com/" rel="noopener noreferrer" target="_blank"><u>Red Hat</u></a><span> is the world’s leading provider of enterprise</span><a href="https://www.redhat.com/en/about/open-source" rel="noopener noreferrer" target="_blank"><span> </span><u>open source</u></a><span> software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.</span></p><p></p><p><b>Inclusion at Red Hat</b><br/>Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.</p><p></p><p><b>Equal Opportunity Policy (EEO)</b><br/>Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.</p><h3><br/>Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment age