Vice President of Hospitality Enablement (OpX) and Mobilization - Workplace Experience Group Remote

Job Description

The VP, Mobilization & Operational Excellence is responsible for enabling systemic solutions across the portfolio to strategically lead mobilization efforts and to improve productivity overall across the line of business. This key role will partner with the Growth team to successfully mobilize new business wins as well as with the center-led Hospitality Enablement Team, Regional Vice Presidents, and key operational leaders providing account diagnostics to drive productivity improvement, coaching of stakeholders, and support program development. This individual will be an operational expert to our field teams, a technical advisor of our core programs and processes, and a thought partner to our senior leaders. This position exercises a sophisticated level of business acumen, organization, multi-tasking, and project leadership skills. It requires strategic mindset, strong project management discipline, excellent communication abilities, analytical skills, self-motivation, and creativity.

Job Responsibilities

Mobilization:

• Support growth efforts starting with participation in request for proposals through an efficient and well-organized mobilization plan that results in the successful opening of new client locations, achieving budgeted goals and planned timelines.
• Work closely with all functional groups, Aramark partners and industry consultants to develop and manage plans to execute against strategic initiatives. Manages clear roles and responsibilities for key stakeholders and stays at the forefront of potential risks to timelines, budgets, and other activities resulting in an increase in overall growth of the business.
• Foster long-term support and relationships by developing a strong level of trust and credibility with operators and clients regarding the technical competency of Aramark.
• Represent Aramark in professional organizations and industry conferences as needed.
• Assist the growth team in the collection and analysis of program results, including ROI and competitive win/loss data.
• Research, prepare and present written and oral reports. Periodically conduct ad hoc research and develop and present reports to communicate insights and implications from analysis to assist in the development of growth acceleration strategies.

Operational Excellence

• Participate in and manage the development of Workplace Experience Group programs, processes, and tools by collaborating with key functional groups. Support the roll-out and execution of such programs to ensure the result focuses on the efficiency for the end user, adherence to the company standards, and delivers financial results.
• Partnering with Regional Vice Presidents and Operations Support Managers, the Vice President will lead the training, implementation, monitoring/measurement and progress communication of workforce management standards and best practices, processes, cost, and productivity across the LOB.
• Collaborate with other LOB leaders to ensure best practices are identified and implemented.
• Coordinate with HRVP to develop and implement all needed functional training programs – including (but not limited to) customer service, food management, and occupational safety.
• Support all labor related standardization and compliance initiatives.
• Centrally track productivity for Regional Operations Support Managers (OSM) and create action plans based on results; drive collaboration across the OSMs.
• Direct the identification and development of new projects, standards, processes, and cost/quality improvement initiatives.
• Assist in developing and monitoring rigorous project plans to solve for complex account efforts or enterprise initiatives. Acting as a liaison between key stakeholders, onsite teams, and clients.

Qualifications

• Bachelor’s degree required. Master’s degree preferred.
• Strong computer skills (intermediate to advanced levels) including Microsoft Office and online project management software.
• Solid organization, project management and well-honed ability to multi-task and prioritize.