Customer Support Specialist - Digital Asset Home Loan Program

Job Details

Job Location: Corporate - Dallas, TX 75201Position Type: Full Time

Customer Support Specialist  – Digital Asset Home Loan Program

 

 

Location: On-Site (Uptown, Dallas, TX)

Employment Type: Full Time

Compensation: $24-29 hourly

 

Megatel Homes, one of the nation’s premier homebuilders, is creating an innovative digital assets customer service team.  We are seeking two Customer Support Specialists to support our MegPrime digital asset services home loan savings program. This role blends customer service with emerging technology, making it ideal for individuals who enjoy helping customers understand new digital tools while delivering exceptional service.

 

As a Customer Support Specialist, you will be the first point of contact for homebuyers with questions about our cryptocurrency product, how it works, and how it integrates with their home loan savings. You will assist with account inquiries, transaction questions, troubleshooting, and general support while ensuring a seamless and positive customer experience.

 

Key Responsibilities:

• Handle inbound customer calls, emails, and chats related to MegPrime digital assets home loan savings program.
• Explain technical concepts—wallets, transactions, security, rewards, and platform functionality—in a clear, accessible, customer‑friendly way.
• Assist customers with account setup, product navigation, and troubleshooting.
• Follow established procedures to verify customer identity and protect account security.
• Document all customer interactions accurately in company systems.
• Escalate technical, compliance, or security‑related issues to senior support personnel when necessary.
• Collaborate with internal teams (product, IT, lending) to stay current on updates and provide accurate information.
• Maintain professionalism, empathy, and strong problem‑solving skills in every interaction.
• Contribute to a positive, supportive, and efficient call center environment.

Qualifications

Qualifications:

Required

• High school diploma or equivalent.
• Minimum of two (2) years of customer service, call center, or technical support experience.
• Ability to translate complex technical information into simple, customer‑friendly language.
• Excellent verbal communication, active listening, and interpersonal skills.
• Ability to multitask, stay organized, and prioritize effectively in a fast‑paced environment.
• Strong attention to detail and documentation skills.
• Familiarity with CRM or call center software.

 

Preferred

• Bachelor’s degree in business administration, finance, or a related field.

• Experience in banking, mortgage, loan servicing, fintech, or digital financial products.
• Understanding of cryptocurrency fundamentals (e.g., blockchain basics, wallets, transactions).
• Experience with cryptocurrency platforms or digital wallets.

 

Training

• Structured office training program; full attendance is required as a condition of employment.
• Direct coaching and support provided throughout training to build confidence and independence.
• Training conducted Mon–Fri
• The company may adjust weekday schedules at its discretion to meet business needs

 

What We Offer

• Competitive compensation
• Training on our proprietary crypto product and home loan program
• Medical, dental, and vision insurance
• 401(k)
• Paid Time Off and Holidays
• Opportunities for gr