Senior People Operations Partner - 100% Remote - Americas

NOTE: This is a FULLY remote role, but the candidate must be within the Americas region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the Americas region.

Hostaway is a SaaS scale-up that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

We’re looking for a Senior People Operations Partner to join our global, remote team and act as a strategic HR Business Partner to leaders across the organization.

You’ll work at the intersection of people and business — supporting team health, enabling leadership growth, and driving impact through data, insight, and real partnership. This is a high-trust, high-autonomy role where your ability to coach, influence, and bring clarity to complexity will be key.

You’ll own the full employee lifecycle across multiple teams, and help us shape how our culture and processes scale as we continue to grow globally.

Responsibilities

• Act as a trusted advisor to functional leaders — aligning people strategies with business goals, and providing thoughtful guidance on team health, performance, and engagement.

• Drive org design and headcount planning, advising on team structure, role clarity, and growth paths.

• Coach managers and emerging leaders, helping build leadership capability across teams.

• Handle employee relations (probation periods, exit interviews, 90 days check-ins with line managers,...) and performance topics with sound judgment, empathy, and consistency.

• Use people data (engagement, attrition, performance) to identify patterns and shape proactive interventions.

• Lead change on the people side of restructures, team evolution, or cultural initiatives.

• Own the full employee experience, from onboarding to offboarding, ensuring it’s scalable, human, and values-aligned.

• Model and reinforce Hostaway’s values through everything you do — from advising leaders to driving programs.

Requirements

• 4–6 years of experience in People Operations / HR Business Partner roles, ideally in a scaling, remote-first, or tech-driven environment.

• Strong ability to build trust and influence across all levels of the organization.

• Hands-on experience with org design, employee relations, coaching, and performance management.

• A strategic thinker who’s also comfortable rolling up their sleeves and delivering day-to-day support.

• Excellent communication skills, high emotional intelligence, and a deep sense of integrity.

• An analytical mindset with the ability to use data to inform decision-making.

• Someone who’s excited to bring clarity to ambiguity and structure to growth.