Dental Coaching and Education Coordinator (PA)

Pittston, PA

Dental Coaching and Education Coordinator Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages

• Medical, Dental and Vision Benefits Effective on Day 1

• 401k Package, Paid Time Off Program, and Profit Sharing

• Hybrid Working Environment

• Associate Discounts and Community Giveback Programs

• College Tuition Savings Program

• Caring Family Culture Toward all Associates

• Certified as a FORTUNE Great Place to Work

• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

• Family owned for 90+ years

Position Summary:

Benco Dental's Coaching & Education team empowers practices to grow confidently and sustainably. Through expert guidance in revenue optimization, practice management, and clinical excellence, we help customers identify performance opportunities and implement proven systems that drive measurable results. Our offerings combine data-driven analysis with hands-on coaching and dynamic educational experiences — enabling dental teams to transform how they lead, communicate, and deliver care.

The Coaching & Education Coordinator plays a critical role in driving service performance and operational excellence across Coaching & Education offerings. This position is responsible for lead pipeline monitoring and analysis, helping to ensure the quality, accuracy, and movement of leads through the pipeline – including monitoring performance KPIs, prompting timely follow-up, and ensuring visibility to maximize close rates. In addition, this role is a critical part of customer onboarding and progression monitoring, serving as the central operational coordinator throughout customer journeys. The Coaching & Education Coordinator assists with workload capacity analysis and problem-solving by monitoring resource utilization and program volume to identify risks, balance workload, and elevate operational constraints proactively.

Do YOU Possess These Skills and Attributes?

• Excellent organizational skills with attention to detail
• Strong time management skills
• High level of interpersonal skills with the right balance of friendliness and firmness
• Excellent communication skills with strong written and verbal expertise
• Exceptional phone etiquette skills
• Ability to coordinate multiple projects and tasks
• Computer experience with advance knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, and OneNote

Do These Responsibilities Interest YOU?

• Gather and maintain lead counts, ensuring quality, accuracy, and completeness of customer records.
• Track lead qualification status and monitor performance KPIs to identify actionable insights and trends.
• Coordinate timely follow-up on active opportunities, prompting sales and coaching teams to engage at the right intervals.
• Cover lead follow-up as needed—responding quickly to inquiries and scheduling discovery calls with the appropriate parties.
• Generate recurring reports on lead flow, follow-up activity, and conversion rates to support business development and forecasting. <