Customer Service Supervisor

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Looking for a career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with federal holidays and Sundays off?

We are looking for friendly smiling faces to join our customer service team. To be considered as an applicant please complete and sign the online application form. If were not linked to our application form for a signature, please check your inbox for a clickable link to create a password for your account.

Role:

The Customer Service Supervisor position assists customers and potential customers with their banking needs; explains services, sets up new accounts, responds to problems and directs customers to the appropriate people. The Supervisor assists and trains other Customer Service Representatives.

Essential Functions & Responsibilities:

• Assists customers with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
• Refers problems that are beyond their authority to the next level supervisor, along with their recommendations.
• Schedules, trains, and monitors the work of other Customer Service Representatives.
• Makes or obtains decisions regarding non-routine transactions.
• Ensures all customers' needs are being met by the Customer Service Representatives.
• Reviews reports to ensure compliance with government regulations and bank policies are being met.
• Assists customer inquiries in person and over the phone.
• Opens new accounts and account maintenance.
• Supports customer online banking inquiries.
• Research (missing items).
• Vault management.
• Maintains strictest confidentiality.
• Promotes banks services and make referrals to other bank departments.
• Performs other job-related duties as assigned.

Performance Management:

• Develop and improve the knowledge and skills of assigned Customer Service Representatives.
• Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner.
• Open all accounts, certificates and other bank products or services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner.
• Maintain and develop knowledge and skills in all Customer Service products and processes.

Knowledge, Skills and Abilities:

Education and/or Experience.

• High school education or General Education Degree (GED).
• One year to three years of similar or related experience.

Interpersonal Skills.

• Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
• Understand basic accounting procedures.
• Knowledge of office equipment.
• Skill in planning, organizing and supervising.
• Skills in initiative, judgment, problem-solving and decision making.
• Willingness to take responsibility and delegate tasks to others.

Certificates, Licenses, Registrations: None.

Physical Demands:

The physical demands described here are representative of those that must be met