Security Guard Coordinator -(Perimeter/Entrance)

Description

Job Title: Exterior Security Guard (Perimeter/Entrance)

Reports to: Facilities Manager

FSLA Status: Non-Exempt, Full-Time

Department: Facilities

Job Purpose:

The Exterior Security Guard is the first point of contact for individuals entering the Wellness Center and is responsible for maintaining a safe and secure perimeter. Stationed primarily at the front entrance, this position controls access to the facility, ensures a welcoming environment for clients, and directs visitors appropriately. The Exterior Security Guard actively patrols the building exterior and surrounding areas, enforcing the Client Code of Conduct and addressing security issues before they enter the facility. This role requires a proactive approach to security, combining vigilant observation with assertive and respectful communication to manage the flow of people and prevent incidents.

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1,400,000 meals and coordinated services to 6,800 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Inclusive – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Top Workplace Award Recipient

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for five years in a row from 2019-2025.

Requirements

  Job Duties and Responsibilities:

• Access Control: Manage the flow of individuals at the main entrance, verifying that all persons entering are clients or have legitimate business (e.g., scheduled appointments). Direct non-clients to the appropriate sign-up location or staff member.

• To-Go Meal Program Facilitation: Coordinate the To-Go Meal service for clients on restricted access status. Check in clients, verify their identification, organize the orderly formation of a line at the front door, and use radio communication to relay client information to kitchen staff. Ensure meals are delivered to clients at the front entrance and that clients depart the premises promptly after receiving their meal.

• Perimeter Security: Conduct regular patrols of the building exterior, parking lots, and immediate perimeter to monitor for suspicious activity, safety hazards, and policy violations. Prevent unauthorized or unlawful entry.

• Client and Visitor Engagement: Greet clients and visitors in a courteous and professional manner, providing clear direction and information while maintaining a secure checkpoint.

• Policy Enforcement: Enforce the Client Code of Conduct on the facility grounds, addressing issues such as loitering, disruptive behavior, and other violations before they impact the interior environment.

• Incident Response and De-escalation: Serve as the first line of response for incidents occurring outside the facility. Employ conflict d