Technology Business Systems Consultant - Lockbox Operations

About this role:

Wells Fargo is seeking a Technology Business Systems Consultant to support Lockbox Operations as part of the broader Payment Operations group. This group is part of Global Operations within the Chief Operating Office (COO). Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
• Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
• Present recommendations for resolving business problems
• Exercise some independent judgment when developing project budgets, project plans, and schedules
• Provide information about communication between business and technology teams
• Work with business user groups to provide training, handle questions, observe user needs, and document results

Required Qualifications:

• 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 2+ years of experience working with the RIDS / Vicor Lockbox platform
• Knowledge and understanding of Payment Operations / Lockbox policies and procedures
• Ability to provide level 2 production application support to resolve transmission issues to prevent client impact
• Ability to research and resolve requests
• Experience performing all system upgrade user acceptance testing functions
• Knowledge to troubleshoot and resolve defects for system upgrades
• Experience with continuous improvement projects to increase quality and efficiency
• Experience engaging with subject matter experts on both systems and operational processes
• Experience partnering with team members internationally to troubleshoot production issues and share knowledge
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint) skills.
• Advanced verbal, written, and interpersonal communication skills

Job Expectations

• Must be able to work on-site at one of the posted work locations
• Periodic on-call coverage on nights and weekends to provide escalated helpdesk support

Posting Location (s)

• 1525 W. WT Harris Blvd, Charlotte, NC
• 2975 Regent Blvd Irving, TX 75063
• 5950 Rice Creek Pkwy Shoreview, MN 55126
• 2005 Market Street, Philadelphia, PA

Required locations listed above. Relocation assistance is not available for this position.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$32.69 - $54.81

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

15 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanc