Supervisor, Business Solutions

Job Title:  Supervisor, Business Solutions
Location: Alliance Workforce Center - 2421 Westport Parkway, Suite 200 Fort Worth, TX 76177

Program Overview:

Under general supervision, this position oversees and provides guidance to the business solutions staff within the workforce development area. This position leads the effort and provides business services to workforce system employers of all sizes and across industries; develops and implements strategies for the effective delivery of services to employers and businesses and is responsible for meeting/exceeding all related performance measures.

Will assist the Deputy Director by providing technical assistance to staff as necessary and assist in the direct supervision of the Business Services Unit, the provision of exceptional customer service and the development of long-term sustainable relationships with the employer and business community. Additionally, the Supervisor is responsible for the professional development of staff, the development and implementation of action plans to address under performance and the coordination of activities with other departments to meet the goals of the workforce system.

Essential Duties and Responsibilities:

• Advises, guides and mentors staff on the delivery of services to customers; may provide technical

assistance and training as appropriate on the provision of services and verifies that the data tracking

system accurately reflects the department activities.

• Provides staff support and coaching on performance and the effective delivery of services to customers.

• Understands and uses management information systems to collect analyze information and data, and

develop appropriate solutions for the effective delivery of services and performance; must understand

the Work in Texas (WIT) and TWIST systems.

• Communicates changes in policy, updates to services, procedures and data entry to staff timely and

accurately; develops as necessary a service and data tracking system to ensure the effective provision of

services to customers; ensures compliance with data entry procedures; develops action plans to resolve

issues and follows up on resolution of action plans.

• Tracks performances measures and provides performance reports to management and staff on an

ongoing basis, or as needed.

• Reviews performance measures information weekly, biweekly and monthly and develops appropriate

actions/solutions to remedy non/under performance.

• Provide feedback to the performance evaluations for all staff under in Business Solutions Unit;

develops as appropriate all Performance Improvement Plans, Corrective Action Plans and other plans to

meet/exceed workforce system performance measures and goals.

• Continuously evaluates the service delivery system and related procedures through regular monitoring

using data and information, initiates the revision of procedures to improve serviced delivery and

outcomes and implements solutions to achieve high customer satisfaction.

• Stay informed about applicable policies and procedures to ensure compliance with federal, state and

local guidelines.

• Evaluates program deliverables and outcomes by staff and career center and as appropriate develops

solutions to remedy under performance.

• In collaboration with workforce partners, coordinates job fairs and related activities; visits employers to

promote services, follow up on commitments and seek feedback from all stakeholders to improve

services.

• Understands Labor Market Information (LMI) tools and resources and develops and provides

industry/sector specific LMI to employers and business partners.

• Responsible for establishing and maintaining strong business relationships with local employers.

• Verifies that staff is recording all services according to established procedures, accurately and timely, in

the appropriate systems (WIT, TWIST, etc.).

• Coordinates and assists in the provision of services to dislocated workers affected by a layoff and/or

downsizing with rapid response services.

• Reviews WIT registrations/data entry and updates them as appropriate.

• Responsible for the recruitment of employers/businesses and the development of agreements such as

Work Experience, Subsidized Employment and engages in job development opportunities for

customers.

• Upon request, conducts presentations and coordinates events and meetings with

community/professional/trade organizations, i.e. chamber of commerce, economic development,

manufacturing, etc…

• The position is in the Workforce Solutions service deli