Overview

Be inspired. Be valued. Belong.  At Emory Healthcare 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide:  

• Comprehensive health benefits that start day 1  

• Student Loan Repayment Assistance & Reimbursement Programs  

• Family-focused benefits  

• Wellness incentives 

• Ongoing mentorship, development, leadership programs 

• And more 

 

Work Location: Atlanta, GA

Description

The Senior Project Manager / Coordinator – Patient Safety & Quality provides enterprise leadership for governance, safety data stewardship, structured analytics, and reporting infrastructure supporting Emory Healthcare’s Safety Management System (SMS).

This role supports the One Emory Zero Harm strategy and participation in the Patient Safety Organization (PSO) by serving as the enterprise steward of the event reporting platform. The position ensures standardized system configuration, workflow integrity, analytic rigor, and data accuracy across all Operating Units.

Through collaboration with Enterprise Quality Data & Analytics, Digital/IT, and Patient Safety and Risk leadership, this role enhances visibility into safety trends, strengthens governance oversight, and supports the Safety Promotion, Learning Systems, and Safety Assurance domains of the SMS.

RESPONSIBILITIES

Enterprise Governance & Event Reporting Platform Oversight

• Serve as the enterprise subject matter expert for the event reporting platform, including governance, requirements gathering, system optimization, testing, and post-implementation evaluation.

• Coordinate cross-functional governance processes, including documentation, decision tracking, and change control.

• Maintain system configuration standards to ensure audit readiness, accreditation compliance, and PSO alignment.

• Oversee system integrity across all environments and recommend enhancements aligned with enterprise priorities.

Safety Data Stewardship & Analytics

• Serve as enterprise steward of safety data elements and classification standards.

• Perform advanced analytics, including SSER trends, contributing factor aggregation, and near-miss signal detection.

• Develop executive dashboards and structured reports aligned with enterprise definitions and methodologies.

KPI Governance, Reporting & Board Accountability

• Operationalize leadership-approved safety KPIs within the event reporting platform.

• Develop and manage monthly enterprise dashboards and quarterly Board-level reports.

• Ensure accuracy, validation, reconciliation, and timely dissemination of executive and Operating Unit reporting.

Data Reconciliation & Validation

• Perform routine reconciliation of event classifications, investigation timelines, and PSO submissions.

• Maintain audit trails, variance logs, and conduct periodic data quality audits.

System Event Review Team (SERT) Support

• Support weekly System Event Review Team (SERT) meetings through event collation, documentation validation, and trend analysis preparation.

• Track action items and identify recurring system-level themes.

• Share lessons learned across the enterprise through the SAFER program.

Patient Safety Organization (PSO) Participation

• Support PSO participation and ensure compliance with Patient Safety Work Product (PSWP) protections.

• Coordinate PSO submissions and integrate benchmarking insights into safety intelligence processes.

• Serve as the primary point of contact for PSO-related reporting in collaboration with the PSO vendor.

Safety Learning & Culture Initiatives

• Lead the Safety Lessons Learned program, including development, dissemination, and tracking.

• Support Culture of Safety initiatives, including the “It Happened Here” program.

• Utilize the event reporting platform to capture and share safety stories across Operating Units.

Training, System Support & Downtime Coordination

• Provide ongoing training through office hours, just-in-time support, and onboarding education.

• Train new employees on the safety event reporting platform and PSO-related processes.

• Coordinate planned and unplanne