Salesforce Technical Lead

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

Salesforce Technical Lead is responsible for leading and guiding a team of developers and engineers in designing, building, and implementing Salesforce solutions. This person is expected to have a deep understanding of the Salesforce platform, including its architecture, development, and administration. This role will be the Salesforce Technical Subject Matter Expert (Tech SME) who will be working with business, cross-functional IT teams, vendors and partners to support and deliver Salesforce based solutions. Salesforce Tech Lead will technically lead project implementations, salesforce integrations, production support and enhancements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Lead and mentor a team of developers and engineers in configuring, designing, building and supporting custom solutions on the Salesforce platform.
• Design and develop custom solutions using Apex, Visualforce, and other Salesforce technologies.
• Collaborate with project managers and stakeholders to gather requirements, analyze data, and create technical design documents.
• Ensure that projects are delivered on time, within budget, and to the project manager’s satisfaction.
• Write and maintain technical documentation, including design specifications, code reviews, and user guides.
• Keep up to date with the latest Salesforce technologies and industry trends and apply this knowledge to improve project delivery and technical practices.
• Act as the technical SME in meetings, presentations, and discussions.
• Collaborate with the Salesforce support team to troubleshoot and resolve technical issues.
• Participate in code reviews, ensure code quality and maintain code repositories.
• Support and enable delivery and maintenance of various applications and solutions on Salesforce.com Service Cloud, Health Cloud, Marketing cloud and Force.com platform
• Support and enable implementation of Salesforce managed packages
• Serve as a technical Subject Matter Expert (SME) on Salesforce projects to design solutions, provide technical walkthrough to Salesforce developers and Product Owners
• Provide technical leadership on projects by providing necessary guidance to junior team members (onsite and offshore) to follow best practices
• Accountable for technical delivery - Build, System Testing handover/co-ordination, Tech. documentation and deployment activities
• Play lead in reviewing Epics/User-stories, convert functional requirements to technical requirements, estimate user stories, plan team capacity and work closely with Scrum Master to finalize Sprint scope
• Ability to analyze/identify gaps in functional/business requirements, discuss with product owners on required changes that aligns with the product stack and architecture
• Develop end-to-end solutions using Configuration and customization using APEX Class, Triggers, Visualforce pages, Lightning components etc.
• Build integrations between EVERSANA Salesforce instances and external applications using REST, SOAP APIs, oAuth and Single Sign-On
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
• Define code review methodology, perform independent code reviews and certify code de