Dual Rate Supervisor-Table Games-Full Time (Harrah's Ak-Chin Casino)

ESSENTIAL JOB FUNCTIONS:

• Supervises the assigned table games and ensures a smooth operation, ensures established policies and procedures are followed by the Games Department personnel.

• Deals cards at an assigned table in accordance with established policies and procedures for the gaming entertainment of Harrah’s guests. 

• Responsible for interviewing, training, and selecting employees for the department.

• Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed.

• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).

• Supervises the opening and closing procedures of assigned table games.

• Ensures a smooth department operation in compliance with established policies and procedures.

• Oversees all action in assigned area; reports any outstanding or irregular play to Casino Operations Manager.

• Maintains a continuous inspection of deck(s), ensuring the security of assigned game at all times.

• Exchanges guest currency for gaming tokens and ensures the safety of all tokens and cash entrusted.

• Assists guests in playing and ensures adherence to established rules, policies and procedures.

ADDITIONAL JOB DUTIES:

• Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.
• Respond to and handle employee complaints (grievances) in a timely and efficient manner.
• Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.
• Responsible for monitoring legal compliance with federal, state and gaming laws.
• Schedules and places personnel, utilizing the tools and equipment available.

• Settles disputes amicably arising from guest complaints.

• Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained from all Games personnel in an assigned area.

• Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Operations Manager.

• Assists with the monitoring and administration of special promotions and programs.

• Develops new gaming guests through contacts and provides the appropriate services and assistance for these new guests.

• Recommends guest complimentary service of room, food and beverage.

• Recommends changes in the department including hiring, promotion, demotion, and termination

• Recommends wage and salary changes for assigned personnel within established limits.

• Coordinates with Supervisors and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Casino Operations Manager or Assistant Casino Operations Manager.

• Communicates all irregularities, safety hazards, and questions to Table Games Supervisor or Casino Operations Manager

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same

• Other duties as assigned

EDUCATION and/or EXPERIENCE: 

• High School Diploma or GED required

• College Degree Preferred. 

• Minimum two-year’s experience as a Table Games Dealer preferred.

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

• Thorough knowledge of table games relating to their operations, rules, security of company funds, potential exposure of rule changes.

• Extensive knowledge of casino rules, regulations, and Internal Control Procedures as related to Table Games. 

• Documented ability to comply with regulatory issues; variances, income contr