Assistant Store Manager

We make hearts beat.
“We wish to create a welcoming home and bespoke moments to reveal and empower feminity, and nurture a multicultural community of clients, lasting through generations” Pieter Mulier

Since 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty. Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80’s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women

 

As an Assistant Store Manager, you will be responsible for:

• Team Management and Development
• Client and Business Development
• Selling and Floor Management
• Operations

 

KEY RESPONSABILITIES

 

• Boutique performance and sales achievement

 

• • Co-monitor the achievement of sales targets and KPI’s for the boutique
  • Work with the Boutique Manager on quarterly action plan to deliver expected growth and reach targets
  • Provide monthly and adhoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions.
  • Support the effective running of the boutique

 

• Team management and people development

 

• • Support the Boutique Manager in the management of the team to optimize personal and boutique performance and profitability

• • Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions
  • Support the Boutique Manager in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices
  • Support the Boutique Manager with the annual performance management process to provide feedback
  • Delegate operations activities and establish clear responsibilities within the team
  • Assist the Boutique Manager to provide trainings to the team and support the coaching to drive success
  • Create a business-oriented approach and positive mindset in the boutique through team builder and supportive environment

 

• Client development
• • Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
  • Elevate client experience in store and out of store ensuring brand guidelines are met
  • Define with HQ & Boutique Manager the objectives in terms of client retention, recruitment and reactivation to achieve sales target
  • Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
  • Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment 
  • Work with retail network on strategy and execution of customer plans to reach top client growth objectives