Sr IT Support Specialist

Meet REVOLVE: 

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 20 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have the thirst and creativity to redefine fashion retail for the 21st century, making REVOLVE the leading online retail destination targeted towards Millennial and Generation Z consumers seeking premium fashion.  With a team of 1,000 strong, we are a dynamic bunch that are motivated by getting the company to the next level.  It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. 

Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.  

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Sr IT Support Specialist role:

We are seeking an experienced and highly skilled Senior IT Support Specialist to join our IT team. In this role, you will be responsible for providing advanced technical support, managing complex IT issues, and leading efforts to enhance the efficiency and effectiveness of our IT support operations. The ideal candidate will have a strong technical background, leadership abilities, and a commitment to delivering exceptional service to end-users.

Major Responsibilities:

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

•    Advanced Technical Support: Provide expert-level support for complex technical issues related to hardware, software, and network systems. Resolve high-priority incidents and escalations from junior staff efficiently.

•    Incident and Problem Management: Oversee the IT service management system, ensuring that incidents are tracked, prioritized, and resolved. Conduct root cause analysis for recurring issues and implement permanent solutions.

•    System Administration: Perform advanced system administration tasks, including configuration, troubleshooting, and maintenance of servers, network equipment, and critical IT infrastructure. Monitor system performance and address potential issues proactively.

•    Team Leadership: Mentor and guide junior IT support staff. Provide training, support, and feedback to enhance team capabilities and performance. Lead by example and foster a collaborative and supportive work environment.

•    Process Improvement: Analyze current IT support processes and workflows. Develop and implement best practices and procedures to improve efficiency, service quality, and user satisfaction.

•    Documentation and Reporting: Maintain detailed documentation of support activities, system configurations, and troubleshooting procedures. Generate reports on support metrics and performance, and provide insights for continuous improvement.

•    User Training and Support: Offer advanced training and support to end-users on complex IT systems and applications. Develop training materials and user guides to assist with self-service and knowledge sharing.

•    Project Participation: Collaborate with IT project teams to support the implementation of new technologies and system upgrades. Contribute technical expertise to project planning and execution.

•    Compliance and Security: Ensure that all IT support activities comply with company policies, industry standards, and regulatory requirements. Implement and enforce security best practices to protect company data and systems.

Qualifications:

To perform the job successfully, an individual should demonstrate the following competencies:

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