Marketing Games Coordinator- Silver Legacy (Reno)

 

GENERAL SUMMARY OF DUTIES: Handles administrative needs of Slot & Casino Marketing Departments by organizing, preparing and assisting in managing operational aspects of all areas of these marketing departments.

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following)

• Assist Marketing Directors with daily administrative responsibilities.
• Maintain, update and input information into the main player database, hotel reservations system and inter-office e-mail.
• Work directly with other departments to help assist with guest service requests.
• Work with Database Marketing, Special Events and Marketing to coordinate special programs and projects.
• Strong communication skills with all departments and department Directors.
• Make specific corrections to information contained in database accounts as requested by Director, Manager or Executive Host.
• Organize and run special projects to ensure their proper completion.
• Help with special events as assigned.                              
• Coordinate special project needs of Directors, Managers and Executive Hosts.           
• Must consistently have a good attitude, be friendly, outgoing, provide excellent guest service and always work well with fellow employees.
• Maintain regular, predictable attendance in accordance with policy.
• Other job related duties as may be assigned.

PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities) Must be reliable, efficient and have knowledge of all computer systems and operations in these areas. Must be accurate and thorough with data entry. Have good understanding of casino, hotel, guest service, relationship marketing and slot/casino marketing.   Must have the ability to maintain confidentiality of customer as well as company information.  Understand and comply with all hotel, casino and departmental rules, regulations, policies and procedures.  Good organizational skills are required. Ability to perform basic math.  Read, write and communicate verbally in English.  Skilled in preparing and maintaining records of progress on projects and assigned duties. Computer literate in word processing and spread sheets software. Ability to interpret, adapt and apply guidelines and procedures. Must be able to communicate with others verbally, using phone, e-mail, voice-mail and written correspondence. Must have accurate and strong typing/data entry skills.

EDUCATION AND EXPERIENCE:

Education: High school education or equivalent preferred.  College degree preferred but not required.

Experience: Minimum of two years in Hotel Operations, VIP Services or Casino Marketing related experience is required. Experience in Gaming Industry helpful.

Certificate/License: Nevada Work Gaming Card

TYPICAL WORKING CONDITIONS: Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated.  Work is performed in an office environment and on the casino floor. Interaction with co-workers and guests in work area is typical. Needs to be flexible and work wherever required. Must be able to work weekdays, weekends and holidays. Must be able to work independently.   Requires ability to use office equipment, such as AS400 computer programs, be able to type accurately and be skilled in the general knowledge of office equipment, such as, ten key, copiers, fax, printers, etc. TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Requires normal mobility, to include seldom walking, standing, reaching overhead and bending over, pushing/pulling of file cabinet drawers, lifting/carrying of 10 to 25 lbs., light grasping with both hands; occasional sitting and working at computer monitor, repetitive use of both hands, finger dexterity and normal correctable near & far visual acuity, depth perception, field of vision, accommodation and ability to visually distinguish colors. Requires the ability to distinguish, understand and make decisions based on information provided in the form of letters, numbers and symbols, read simple and complex material, simple and complex writing and math skills and perform simple and complex tasks.  Must have clerical perception with the ability to compile, coordinate analyze and synthesize information.  Requires the ability to supervise and instruct others, work