Administrative Assistant III - Headache Center

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Administrative Assistant III - Headache Center

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

CNR-Neurological Institute

                      

Job Code

B99961

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

This position involves handling incoming calls, processing medication refill requests ("My Fill Request"), managing electronic messaging through MyChart, and serving as a primary contact for patient communication. Responsibilities also include managing faxes, tracking outdated information, coordinating meeting requests for staff and providers (especially when they are attending meetings), and handling reimbursement submissions. We are looking for someone who is self-driven and able to work with minimal supervision.

This role offers a potential hybrid work opportunity following a successful probation period. It supports a strong work-life balance, with administrative staff eligible to flex up to 2 hours per week. You’ll be part of a team doing rewarding work, with access to comprehensive benefits and meaningful opportunities for growth and development. There is clear potential for advancement, with growth paths leading to roles such as Administrative Programmer or Coordinator.

A caregiver in this position works days, M-F: 8:00am—5:00pm. No holidays or weekends. 

A caregiver who excels in this role will:  

• Support assigned Chairpersons, Senior Directors or Medical Directors through scheduling, handling phone calls, greeting customers and correspondence.  

• Assist with special projects. 

• Administer calendars and schedule management.  

• Compose and prepare a variety of correspondence, such as reports, forms, presentation materials and messages.  

• Manage and prioritize multiple assignments.  

• Act as a liaison between internal and external customers.  

• Provide coverage of other areas, such as front end, point of service and registration. 

• Coordinate management functions.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED  

• Five years of office experience   

• EPIC experience is highly recommended 

• Experience using Microsoft Office Suite products (Outlook, Word, Excel and PowerPoint) 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s Degree  

• Typing proficiency of 3