About the Role:

Grade Level (for internal use):

About the Role: Assistant Manager, Client Support- Capital Markets

The Team: The Client Support team is responsible for providing support to our clients on our business intelligence tools by holding investigative conversations with clients & driving product usage. You will manage this team and gain in-depth knowledge of our S&P Global Market Intelligence Product suite.

Responsibilities and Impact: As the face of the organization, your typical day requires you to support associates who answer client queries by leveraging your working knowledge of our platform, your knowledge of multiple industries, and your expert soft skills honed from working with clients. Additionally, you’ll help identify and develop new associate’s strengths to set them up for success when they move from the program to other parts of the commercial organization.

• Develop your leadership qualities by helping associates set and achieve goals that are line with the company’s vision. Instill a growth mindset, lead by example, and lay the foundation for the next generation of leaders within the company.
• Continue to develop your product and industry knowledge by serving as a subject matter expert and trainer for associates who need help formulating solutions to the business needs of our expansive client base.

• Oversee a team of associates who are supporting clients of MI and Cap IQ
• Monitor staffing levels throughout the day and adjust as needed – phone, e-mail, chat
• Coordinate scheduling associates with global leads/local US management for MI/CIQ coverage
• Take lead on any technical issues that arise & coordinate with internal stakeholders (site down/Salesforce/CxEngage issues)
• Spend a significant portion of your day as a mentor and leader to help newer Associates understand best practices and advanced concepts
• Ensure customer experience through maintaining quality assurance practices and provide feedback to associates for development
• Review and follow-up on actionable surveys received from clients daily
• Assist with onboarding tasks and planning for all incoming new hires
• Partner with Market Intelligence and Cap IQ trainers by assisting with auxiliary training
• Make suggestions regarding product usability, presentation, and data quality
• Assist with recruiting and hiring

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $59,212 to $88,972. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here. plans. 

What We’re Looking For:

Basic Qualifications:

• Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
• Strong knowledge in finance and understands the business models of companies within our covered industries
• Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
• Team-player mentality with strong collaboration skills
• Can independently see projects/initiatives through to completion
• Flexible to changes in a dynamic environment
• Proficiency with the Market Intelligence Platform and S&P Capital IQ Platfor
• This role is limited to persons with indefinite right to work in the United States.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technolog