About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As Assistant Manager Fulfillment, you lead and develop a team of 1 or 2 Leads and warehouse technicians while driving strategic planning and execution of department initiatives. If you are a passionate people leader who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Everyday

• Manage daily operations to maximize productivity and meet daily goals

  • Picking AM:  Oversee Outbound fulfillment activities including:  Batching, Picking and Sorting while ensuring productivity standards are met 

  • Packing AM:  Oversee Outbound fulfillment activities including:  Manual Packing and Auto Packing while ensuring productivity standards are met.

  • Inventory AM:  Oversee Outbound fulfillment activities including:  Merchandise Prep, Putaway and Cycle Counting ensuring productivity standards are met.

  • Dock AM:  Oversee Outbound fulfillment activities including:  Loading, Unloading, Transfers Supplies Replenishment, ensuring productivity standards are met.

• Oversee up to 50 Warehouse Technicians

• Work with cross-divisional teams to build consensus on strategic objectives and operational goals

• Establish and implement operational policies, standards, and procedures for the team

• Ensure compliance with all safety and security policies

• Train team on expected operational standards using appropriate tools such as SOP’s, compliance audits, company policies & procedures

• Define Picking and Sorting SLAs/KPIs and track them daily

• Oversee daily operations and identify bottlenecks, suggesting solutions for continuous improvement 

• Promote a culture of respect and an atmosphere of teamwork to foster a positive working environment

• Play an active role in staff management including interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviews 

• Ensure job function time studies and audits are completed and feedback is provided through coaching and training

• Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations

• Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization

• Lead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss Prevention

• Actively support and participate in all safety initiatives in the warehouse

• Assist Fulfillment Managers as needed by providing additional coverage

What You Bring To The Role

Minimum Requirements

• 3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment

• Drive to achieve results both individually and as a team

• Strong leadership ability in managing and developing a high performing team

• Exceptional attention to detail and organization skills

• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence 

• Agile, dynamic, problem-solving mindset

• Ability to “push the envelope” to always improve customer SLA’s and value-added services

• Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style

• A sense of humor, personal integrity, and the appreciation for the power of teamwork

• Adaptability and openness to change

• A growth mindset with a solutions focus

Preferred Requirements:

• Bilingual (Spanish)

• 3+ years’ experience working in warehouse operations

• 2+ years’ experience with outbound workflow and process management 

• Shipping and carrier (UPS, FedEx, DHL) experience a plus