Senior Analyst - Employee Solutions

General information

Career area Human Resources Work Location(s) 500 Woodward Avenue, MI, 601 S. Tryon Street, NC City Detroit, MI Remote? No Ref # 20067 Posted Date 06-17-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

As the Senior Analyst, you will support the HR - Employee Care Manager. You must thrive in a complex, high-workload environment and enjoy a high degree of ownership and accountability for your work. You will be responsible for business process, you will ensure that services are delivered in accordance with documented service level targets. In this role, you must embrace opportunities to identify and implement operational/process improvements regularly, and you will lead and hold internal partners accountable for delivery. 

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Consult with HR community and vendors to support HR programs by improving the employee experience through process improvements and analytics.
• Promote best practices in service delivery including first-call resolution, accurate responses through frequent review of scripts, and analysis of ticket inquiry and resolution detail to drive continuous process improvement in self-service and customer service satisfaction surveys.
• Monitor, analyze and audit transactional effectiveness and performance, develop and monitor dashboards, monitor and conduct SLA reviews, and facilitate necessary transactional process break-fixes or improvement support.
• Drive common service delivery processes and requirements across geographies, in alignment with applicable policies and regulatory and audit requirements to gain process and cost effici