Case Manager (Head Start) (Tier-2)

Job Overview

Performs duties collecting and analyzing socio-economic information and arranging for comprehensive plans to deliver social service programs and promote self-sufficiency of eligible clients.

 

Ideal Candidate

The ideal candidate will have experience in managing programs and supervising staff and social services activities related to the determination and assessment of clients’ needs; and arranging and coordinating the delivery of community, health, and social service programs; and/or implementing quality control program management measures to ensure effective service delivery.  Experience working in a Head Start/Early Head Start Program is desired.  Graduation from an accredited four-year degree granting college or university is required, as well as four years of social services program experience interviewing clients, assessing client’s needs and eligibility, or counseling clients.

 

Salary

Minimum: $51,500.80- $54,080.00

 

 

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 2

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in-depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow-up, reassessment and service modification which will result in client self-sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
• Supervises case managers, interns, or volunteers from local community.
• Counsels' individuals, families and groups; may perform crisis intervention; advocates for clients; and collaborates with community service agencies to provide information and services necessary to meet various socioeconomic needs in a variety of settings, to improve situations and restore to self-sufficiency in a community setting.
• Conducts outreach and service coordination activities.
• Writes comprehensive client social histories; social services program policies and procedures; handbooks and manuals; case management plans, reports, studies and summarizes; and other pertinent information used to document contacts, resources used, performance of service providers, satisfaction of client needs in conformance with local, State and Federal guidelines, and to improve and enhance program delivery.
• Attends community-based meetings with stakeholders and providers and act as agency representative.
• May conduct surveys, research references, and develop programs; and plans, coordinates, facilitates, conducts, and evaluates training, workshops and other activities designed to enhance client abilities to eliminate their need for support services and become self-sufficient.
• Assists with quality improvement activities, to include on-going case record reviews, data collection and analysis for performance outcomes and satisfaction surveys, and audit preparation.
• Provides client assessment and other related information to public officials and others for their use in determining appropriate courses of action relative to client needs and situations; coordinates with social service agencies, psychologists, law enforcement, attorneys and judges to develop requirements to sati