Business Change Consultant, PDD (Process, Data, & Digitalization), Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Lancaster, TX

Division: DSV Road US 
Job Posting Title: Business Change Consultant, PDD (Process, Data, & Digitalization), Road US
Time Type: Full Time

 

Summary
At DSV, the Business Change Consultant, Process, Data, and Digitalization plays a key role in driving regional adoption of global business processes and applications at DSV. The position leads and supports implementation initiatives across operational functions, ensuring alignment with divisional frameworks and organizational readiness. Responsibilities include process mapping, change management, application pipeline coordination, and comprehensive stakeholder engagement. Serving as a bridge between business users, IT, and support teams, the role translates business needs into actionable solutions and ensures processes and systems are effectively embedded throughout the organization. 

Duties and Responsibilities

• Lead or support the rollout of new processes, digital tools, or applications in coordination with global and divisional teams.
• Act as a liaison between business, IT, and functional stakeholders to align on priorities, process changes, and system impacts.
• Document current and future state process flows and support gap analysis activities across regions.
• Coordinate and/or deliver communication, stakeholder engagement, training, and adoption plans as part of change initiatives.
• Translate business needs into functional or system requirements and participate in backlog prioritization and intake management.
• Collaborate with project teams and product owners to define, clarify, and validate scope during implementation phases.
• Support application testing, business validation (UAT), and go-live preparation activities.
• Monitor adoption post-rollout and support issue escalation and resolution across teams.
• Create supporting documentation such as SOPs, training guides, test scripts, and process visuals.
• Contribute to business case input, lessons learned, and continuous improvement feedback loops for ongoing optimization.
• Other duties as assigned

Qualifications & Work Experience

• Bachelor's Degree in Business, Logistics, Industrial Engineering, or related field (or equivalent work experience).
• Minimum 2 years of experience in process improvement, application deployment, change management, or business analysis.
• Experience working with digital tools, process rollouts, or system implementations in a logistics or supply chain environment.
• Prosci ADKAR or similar change management certification is a plus
• Project management training or certificates are a plus
• PMP or Lean Six Sigma certification is a plus

Skills & Competencies

• Strong understanding of operational process design, documentation, and improvement principles.
• Excellent stakeholder engagement, communication, and facilitation skills across functions and levels.
• Hands-on experience in change management execution (training, communications, readiness assessments).
• Familiarity with application lifecycle: scoping, configuration, testing, deployment, and support.
• Ability to map business processes and document user scenarios.
• Experience working in cross-functional teams and managing multiple initiatives simultaneously.
• Knowledge of Transportation Management Systems (TMS) and logistics processes is an advantage.
• Strong analytical and problem-solving mindset with attention to detail.
• Self-starter with the ability to manage responsibilities independently and proactively.

Language Skills

• Business fluent in English (verbal and written)
• Regional languages are a plus

Computer Skills

• Proficient in Microsoft 365 Suite (Outlook, Excel, PowerPoint, Word, Teams, OneNote)