Customer Support Agent - Part time & Freelance/Contractor

✨ About us ✨PhotoRoom develops cutting-edge technology that empowers entrepreneurs, small businesses, and merchants to easily create images that sell - leveraging deep learning. Our ambition: power the internet’s commerce images.
Our first consumer product, the PhotoRoom app, is already a leader in mobile photo editing: we serve 100M+ users across more than 180 countries monthly, and our app was named Editor’s Choice by Apple and Google. We launched our API in 2023 as well, allowing us to deploy our tech at scale through a B2B motion.
We are at an exciting stage of our journey, having successfully raised our Series A and looking to scale to $100M ARR in 2024.
Our company is profitable, and our lean team is made of world-class experts in deep learning, product, and marketing with backgrounds at Apple, Algolia, or Google. We are a diverse team of entrepreneurs building for entrepreneurs.
TL;DR🤓 We are looking for a Customer Support Agent (she/her, he/him, they/them), to provide the best answers to our users. This is a part-time and freelance position.💰 [$20/h] approximatively - Depends on experience🇪🇺 We are flexible: you can work from anywhere on the UTC-4 timezone🇬🇧 PhotoRoom is an international team and we work in English. We offer language lessons for those who need them (English & French).

✨ About the role ✨

• As part of the Customer Success team, you’re able to detect and report bugs or user issues
• You report feedback from users to the internal team
• You create macros or articles anytime you face a recurrent question
• You answer Store Reviews and report any common frustrations from users to other internal teams
• You enjoy helping users edit their images and using our app
• You enjoy working with AI tools, and you have basic technical knowledge to help users solve issues
• You provide the best support experience to users
• You’re interested in working with AI tools to be more efficient

✨ About you ✨

• You’re fluent in English
• You have a successful experience in Customer Success/Care
• You’re ideally based on a timezone from UTC-4 to UTC-7

✨ Hiring Process ✨

• Screening call with the Customer Success Lead
• Final interview with an assignment with the Customer Success Lead and another Team member
• Reference check & Offer
Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

🌈 Diversity, Equity, Inclusion and BelongingWe are committed to enabling everyone to feel included and valued at the workplace. We believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.That's why:- We have flexible working hours- We trust people to work remotely- We extended the length of the parental leaveAll qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.