Customer Success Manager

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

The Customer Success Manager guides Bluebeam’s mid-market customers to achieve their desired business outcomes through the appropriate application of Bluebeam’s products and services. Executed properly, the customers under the care and direction of the CSM will realize greater value and end user engagement leading to wider adoption and high renewal rates.

Location: Remote, USA

Responsibilities include:

• Establish value as trusted advisor through identification of success criteria, practical action steps and product application expertise.
• Deliver extraordinary experiences through clear and timely communication and support.
• Identify and create customer advocates and champions.
• Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
• Partner with Sales reps to ensure long term, mutually beneficial customer relationships.
• Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
• Partner with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc

Here’s what we’d like to see in you:

• 5+ years in customer facing roles (Customer Success (preferred), Sales, Customer Service, Technical Support) OR 5+ years in professional AEC role
• Bluebeam product knowledge – ability to be a subject-matter-expert within first 6 months.
• Outstanding discovery and listening kills.
• Ability to connect and build meaningful relationships.
• Confidence to act and drive positive outcomes.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Experience and comfort speaking/presenting in front of groups of people up to 150 in-person and through video conferencing technology.
• Comfortable learning new technology
• Ability to travel (up to 30%)

Nice to Haves:

• AEC Industry experience
• Bluebeam Revu experience
• Customer Success platform (ChurnZero, Gainsight, etc.) experience
• Experience in training and/or professional demonstrations

If you’ve read this far and you think you are a good match for this position, please send us:

• Your Resume
• Cover Letter 

What We Offer

• People-focused, entrepreneurial start-up culture with the backing of a stable, global, corporate entity - Nemetschek.
• Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
• You will have the opportunity for continuous professional development.

Learn even more at: https://www.bluebeam.com/careers

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 2 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. 

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most