Lead Application Support Engineer

Are you ready to make an impact at DTCC?  

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets.  We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.  We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits 
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). 

The impact you will have in this role:

Being a member of the Enterprise Application Support team your role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.  This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents. 

Your Primary Responsibilities:

• Experience with using ITIL Change, Incident and Problem management processes.  
• Resolve critical production issues by leading Major Incident calls and engaging the proper parties needed. 
• Solve and debug infrastructure component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services. 
• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization. 
• Hands-on experience with Monitoring and Alerting processes in Distributed and Mainframe environments. 
• In depth knowledge and understanding of cyber security standard methodologies and general security concepts like password rotation, access restriction and malware detection. 
• Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics. 
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence. 
• Collaborate both within the team and across teams to resolve application issues and advance as needed. 
• Support audit requests in a timely fashion providing needed documentation and evidence. 
• Plan and complete certificate creation/renewals as needed. 
• Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability. 
• Solid ability to gather and analyze project requirements and translate them into technical specification(s). 
• Deep understanding of all lifecycle components (code, test, deploy). 
• Good verbal and written communication and interpersonal skills, communicating openly with team members and others. 
• Champion a culture where honesty and transparency are expected. 
• On call support with flexible work arrangement. 

**NOTE:  The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

Technical Qualifications (Distributed): 

• Hands on experience in Unix, Linux, Windows, SQL/PLSQL 
• Familiarity working with relational databases (DB2, Oracle, Snowflake) 
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, IBM Zolda) 
• Cloud Technologies (AWS, Azure, OpenShift) 
• Scheduling Tool experience (CA AutoSys, Control-M) 
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss) 
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka) 
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript) <