Senior Content Designer

Location Details: Remote, US

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

UX Content Design brings human, user-focused language to our product experiences. Content Designers synthesize the goals, value messaging, requirements, constraints, and end-to-end flow of a user experience into language that fits our voice and delivers on our brand promise. Through their focus on empathy-based storytelling and data-driven user outcomes, they often influence how a customer journey takes shape. Part design strategist, part copywriter, they are responsible, alongside Product Designers, for both the vision and the artful execution of it. UX Content Designers build content strategies and execute via UX writing, collaborating with product designers to bring our UX to life. With the goal of helping our customers grow, you write the words that guide, empower, simplify, and support. You're an advocate for our users, connecting business needs with experience outcomes.

What you'll get to do...

• Craft content that meets customer goals and business goals, collaborating with all stakeholders of the product design experience to understand key design elements, flow, timelines, goals, and messaging strategy
• Deliver content design strategy that enhances our UX and helps our customers move through experiences with ease, operating at the micro level (UI details) and macro level (strategy and frameworks)
• Partner closely with product designers to build UX strategy, give input, work through feedback, user test, experiment, and deliver content
• Ensure cohesion throughout the products you design by executing a voice and tone that aligns with our brand voice
• Be a contributor and ambassador to our in-product content strategy and style, participating in our content workshops and adding to our playbooks
• Apply quantitative and qualitative research and testing techniques to better understand customer needs and the success of our plans, presenting findings and recommendations partners and applying learning to the work
• Produce content variants that demonstrate different design approaches and allow for testing and experimentation
• Work to influence and consult on customer communications beyond UI – emails, text messages, chat, help articles, etc. 
• Collaborate with Product Marketing teams to gain clarity on how we position products and features, and you work with Product Managers to ensure delivery that is timely and in scope. 

Your experience should include...

• 4+ years’ experience working as a UX Content Designer, UX Writer, or UX Content Strategist
• Experience working directly with product designers, product managers, and engineers in an agile environment, driving design thinking for these teams in the product launch and iteration cycle
• Experience working with and/or developing style guides and content design systems; masterful writing and editing chops; firm grasp of grammar and style rules
• Experience developing and adhering to product strategy, executing upon partner feedback to achieve consensus, presenting your work to a wide audience, and working with data to improve UX
• Ability to learn new subject matters quickly, implement feedback, give constructive input, and positively contribute to a collaborative, fast-paced environment

You might also have...

• Experience in Product Design, Content or Brand Strategy, Copywriting, Editing
• Experience with common customer research techniques and deriving insights from qualitative sources and quantitative data 
• Experience giving thoughtful, constructive feedback to designers and product managers, regardless of level 
• Experience sketching and wireframing user flows
• Experience using design systems and components, especially in Figma

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in m