Dental Practice Management Software (PMS) Trainer

SALT Dental Collective’s mission is to reimagine group dentistry, we believe that collaboration and group practice are key to transforming the field. By joining SALT Dental Collective, you will have the opportunity to contribute to the preservation of the doctor-patient relationship, promote clinical autonomy, and support the adventurous lifestyles of dentists.

As a company, SALT Dental Collective partners with trailblazing dentists who are eager to discover and shape the future of dentistry. We value collaboration, innovation, and a shared commitment to delivering exceptional patient care. We believe in empowering dentists through comprehensive training and support, and our Training Specialist will be instrumental in driving the success of our partner dentists.

SALT Dental Collective is embarking on a strategic initiative to standardize our Practice Management System (PMS) platforms across all our dental practices.  Our target platforms are Planet DDS’ Denticon Practice Management and Cloud 9 Practice Management (for Orthodontist practices) platforms.

As a PMS platform trainer your primary responsibility is to delivery effective training programs that help to ensure an optimal onboarding experience for our practices. You will go through a “trainer bootcamp” process and become certified to instruct others on Planet DDS Denticon Practice Management and/or Cloud 9 Practice Management (for Orthodontist practices) platforms. Your industry and product expertise will play a crucial role in establishing positive relationships with customers, driving adoption, and maximizing customer satisfaction.

This role will perform on-site training at our practice locations across the US.  The role will require significant travel (up to 75%).  Travel requirements could be reduced after the initial rollout of our practices.  Initial rollout is expected to be 6-8 months.

Salary: $50k-$70k

Requirements

Training Development and Delivery:

• Be highly proficient in Planet DDS (PDDS) product suite and its effective use in dental practices.
• Learn the operational workflows that practice plans to implement with the product.
• Align with both PDDS and practice designated points of contact to ensure project success and customer satisfaction.
• Understand product best practices and leverage these practices and your dental operations understanding to prescribe how our customers set up our products and use them.
• Participate in product preparation and readiness for use in the practice’s operations.
• Deliver engaging and interactive group training sessions to our practices through various channels, such as onsite and virtual sessions, as well as workshops/webinars.
• Be prompt and prepared for all scheduled training sessions.

Documentation and Reporting:

• Evaluate practice progress and performance during the onboarding period to identify areas of improvement.
• Maintain accurate records of practice training activities, progress, and outcomes.
• Create/augment training materials/collateral to support training program.
• Coordinate all activity with SALT PMS Migration project team.

Continuous Improvement:

• Stay updated with product enhancements and industry trends to ensure training materials are current and relevant.
• Collaborate with cross-functional teams to gather feedback on the effectiveness of the onboarding training program and make necessary adjustments.
• Track lessons learned to improve future customer training experiences and provide all feedback to the SALT Learning and Development Team.

SKILLS/QUALIFICATIONS:

• 5+ years of proven experience in dental practice operations, preferably in a management capacity.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
• Customer-centric mindset with a focus on delivering exceptional training experiences.
• Willingness to participate in and pass the PDDS’s Trainer Certification program (and to maintain certification over time).
• Strong analytical and problem-solving skills to assess training effectiveness and identify areas for improvement.
• Ability to work collaboratively with cross-functional teams and build positive relationships with practices and SALT team members.
• Flexibility and adaptability to accommodate different customer learning styles and preferences.
• Ability and willingness to travel to dental practices to work with the practice team over multiple days.

Additional Skills Preferred:

• Experience with instructional design principles and creating engaging training co