Senior Manager, Implementation

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Senior Technology Implementation Manager is a senior delivery leader responsible for driving the end-to-end implementation of technology modernization programs across the Americas (AMR) Ports & Terminals portfolio. This role is the regional anchor for all major technology deployments, ensuring that implementations are delivered on time, within budget, and to the highest quality standards — while aligning to the global DPW technology strategy and establishing scalable, repeatable delivery models for future rollouts.

KEY ACCOUNTABILITIES

• Lead the development and governance of technology Blueprints — a standardized configuration, integration, and cutover framework that accelerates successive port deployments while preserving operational consistency

• Plan, schedule, and manage complex, multi-site technology programs with interdependent workstreams, shared resources, and concurrent port deployments at different lifecycle stages

• Lead the development of the multi-year TOS-Zodiac rollout roadmap for the remaining terminal portfolio, including complexity tiering, phased deployment scheduling, resource and budget modelling, and integration with the global product roadmap

• Own end-to-end delivery of TOS-Zodiac implementation projects (greenfield deployments, migrations from legacy systems, and copy/paste blueprint rollouts) across multiple AMR port locations simultaneously

• Drive formal methodology for legacy TOS upgrade and/or migration projects, including data profiling, cleansing, mapping, extraction, and validation to ensure clean transitions with zero data loss

• Partner with the regional PMO area to ensure configuration decisions are documented, governed, and traceable — establishing a configuration management discipline that supports long-term version control and upgrade management

• Champion the adoption of TOS-Zodiac best practices and standard operating procedures, working closely with terminal operations SMEs to configure solutions that reflect real-world terminal workflows

• Liaise continuously with Global Technology teams to ensure regional implementations remain aligned with the global DPW technology strategy, product roadmap, and governance standards

• Build and sustain trusted relationships with business unit SMEs, IT teams, customs authorities, shipping line counterparts, and port community system operators involved in integration delivery

• Define and maintain comprehensive project artefacts: project charters, integrated master schedules, RAID logs, resource plans, stakeholder communication plans, change control logs, and go/no-go criteria

• Establish and run effective governance cadences: weekly delivery stand-ups, steering committee reviews, milestone reporting, and executive dashboards — ensuring the right information reaches the right audience at the right time

• Centralize and manage a regional project technology roadmap while identifying, assessing, and managing risks and issues proactively — escalating where appropriate and driving resolution without losing delivery momentum

• Drive technology projects financials with discipline: ensuring proper tracking of actuals vs. budget, forecast variances, manage change orders, and deliver projects within approved tolerances while achieving value for money

• Manage dependencies across concurrent port deployments, global technology teams, vendors, and business units to prevent conflicts and protect the critical path

• Support business case preparation for new project investments, including benefit realization frameworks, total cost of ownership analysis, and risk-adjusted delivery scenarios

• Lead and coordinate geographically distributed, multi-cultural project teams spanning corporate IT, terminal operations, third-party system integrators, and vendor implementation consultants across the Americas region

• Resolve team conflicts and de