Admin Assistant

This is a remote position.

Role Name: Administrative Assistant

Schedule:

• 40 hours per week, Monday to Friday 8 AM to 5 PM Sydney, AU Time 1 hour unpaid break
  

Client Timezone: Sydney, AU

Client Overview

Join a dynamic and growing facilities maintenance company that specializes in servicing government properties across Australia. This innovative firm operates with a remote, distributed workforce, managing complex client relationships and diverse communication needs. As a key player in the government facility maintenance sector, the company is experiencing significant growth and seeking talented individuals to support its expanding operations.

Job Description

Embark on an exciting career opportunity as an Administrative Assistant in a fast-paced, remote work environment. In this role, you’ll be the linchpin of our operations, managing critical communication between our skilled technicians and government clients. You’ll have the chance to develop your expertise in customer service, multi-tasking, and systems management while working with cutting-edge technology. This position offers a unique blend of administrative support and client relations, providing you with a diverse skill set that’s highly valued in today’s job market. If you’re detail-oriented, tech-savvy, and thrive in a dynamic environment where no two days are the same, this role will challenge and reward you daily.

Responsibilities

• Serve as the first point of contact for incoming calls, managing a moderate volume of 7-10 calls per day with professionalism and efficiency
  
• Utilize multiple online systems to update job statuses in real-time, ensuring seamless communication between technicians and clients
  
• Proactively communicate updates to clients through various digital platforms, maintaining high standards of customer service
  
• Initiate outbound calls to clients for time extension requests and other critical updates, demonstrating strong negotiation skills
  
• Manage and complete job-related documentation with meticulous attention to detail
  
• Adapt quickly to various client-specific systems and communication protocols, showcasing your versatility and tech-savviness
  
• Contribute to the overall efficiency of the facilities maintenance operations through additional administrative support as needed
  

Requirements

• Exceptional verbal and written communication skills in English, with the ability to convey information clearly and professionally
  
• Demonstrated proficiency in navigating multiple online systems and portals simultaneously
  
• Strong customer service orientation with a proven ability to handle challenging client interactions with tact and diplomacy
  
• Excellent multitasking abilities and a knack for prioritizing tasks in a fast-paced, ever-changing work environment
  
• Previous experience in administrative roles, preferably in facilities management, property maintenance, or related fields
  
• Self-motivated individual comfortable with remote work and capable of managing time effectively without direct supervision
  
• Ability to maintain a flexible schedule aligned with Australian time zones
  
• Tech-savvy with a quick learning curve for new software and systems
  
• Resilience and adaptability to work with diverse client needs and potentially difficult situations
  
• Strong problem-solving skills and the ability to think on your feet
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job