Operations Manager, Student Health Center

Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Job Summary

The Operations Manager for the Student Health Center serves as a member of the leadership team for Student Health & Wellness, managing all operational aspects of the Student Health and Counseling Centers and advising the Associate Vice Provost for Health and Wellness, and collaborating with internal and external stakeholders.

The Manager of Operations oversees departmental systems and communications, manages student health and dental insurance programs, leads quality improvement efforts, ensures compliance with accreditation standards and state and federal regulations, and monitors the department budget. In addition, the Manager directly supervises the front office and support staff for the department to ensure quality services are provided to students, parents, and internal stakeholders.

Minimum Qualifications

• Bachelor's degree in public health, healthcare administration, health information technology, business, or related field
• Five (5) or more years operational and supervisory experience in a healthcare related industry, or similar

Relevant combinations of education, training and experience may be considered.

Preferred Qualifications

• Master's degree in public health, healthcare administration, health information technology, business, or related field
• Experience in the following is preferred:
  • Practice management in a healthcare setting
  • Electronic health record management
  • Health insurance industry 

Minimum Knowledge, Skills, and Abilities

• Ability to learn computerized health information systems
• Ability to analyze and interpret reports, documents and statistical data
• Ability to perform budget reporting and forecasting, as well as account reconciliation
• Knowledge of financial software, including spreadsheet, database, and data warehouse
• applications
• Excellent verbal and written communications skills
• Ability to handle multiple priorities and deadlines
• Attention to detail and excellent organizational skills
• Ability to work effectively in a team-oriented and diverse environment, and with diverse constituents

Representative Job Duties

• Coordinate the utilization of Student Health Center (SHC) electronic medical record system (PyraMed), and all related hardware and software applications. This will include: configuring the system for users; training staff; developing custom queries to support clinical and administrative data analysis; facilitating system upgrades; and assuring that connections to on- and off-site databases are functional. 
• Serve as primary point of contact for student and parental concerns, serving as a patient advocate. Maintain an empathetic and understanding approach to student and parent concerns while accurately communicating policy.
• Update and maintain departmental social media and website to ensure accurate information is provided for all Health and Counseling Center users. Train other staff on the effective use of these platforms. 
• Participate in new student orientation, current student events, and other activities designed to communicate Student Health and Wellness policies and services to students and prospective students. 
• Collaborate with internal and external stakeholders and manage databases to ensure accurate health and dental insurance plan enrollment, claims, and payment data. Work with Procurement and insurance companies/brokers to establish specifications for health and dental insurance plans based on student need and quoted premiums. 
• Provide supervision, direction and guidance to operations staff, including commendations and discipline; make and