Lead Commercial Security Service Technician

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal Technology Services® is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks. Join us in advancing our mission to be the world’s most trusted service provider through technical excellence and client-focused solutions.

What to expect as a Commercial Security Senior Service Technician:

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:
  • Electrified and non-electrified locks, card readers, ancillary door devices
  • IP and analog cameras, head-end video recording devices
  • Wired and wireless systems and intercom systems
• Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations
• Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications
• Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
• Lead, collaborate and perform tasks with other internal teams and clients as required

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• • Minimum of five (5) years of field experience, to include the following:
  • Minimum of three (3) years of troubleshooting systems
  • Minimum of three (3) years of experience servicing access control, video and CCTV
• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Possession of state specific licensing or ability to obtain and hold license once hired
• Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications